web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / What is the best way t...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

What is the best way to prevent an item variant from being sold in the Microsoft point of sale system?

(0) ShareShare
ReportReport
Posted on by NavidNoori 113

Hi Experts,

We want to block some item variants from being sold at the Microsoft point of sale.

We made changes to the Default Order Settings in Dynamics 365. Selecting 'stopped' at the product level successfully blocks the item from the POS and back office. However, if 'stopped' is only selected at the variant level and not the product level,the item will not be blocked

pastedimage1681566403158v1.png

Does anyone know how to resolve this problem?

I have the same question (0)
  • Suggested answer
    Hana Xue Profile Picture
    Hana Xue Microsoft Employee on at

    Hi Navid,

    By querying relevant documents, it is found that, in principle, the functions of these two settings are consistent. In addition, it should be noted that the rank is very important. The rule with rank zero serves as a safety net. If no other rules are hit, then the default order settings from rule zero will be used. For detailed information, you can view the following documents.

    pastedimage1681716277440v1.png

    Default order settings for dimensions and product variants - Supply Chain Management | Dynamics 365 | Microsoft Learn

    More relevant questions and discussions have been found for you, which you can view as needed.

    (+) How to block an item for no more use - Microsoft Dynamics AX Forum Community Forum

    (+) Possibility to block an item for ordering? - Microsoft Dynamics AX Forum Community Forum

    Best Regards,

    Hana

  • Suggested answer
    AR-01121610-0 Profile Picture
    AR-01121610-0 4,967 Moderator on at

    Hy Navid,

    an easy way to avoid the usage of the Item on POS is to remove that item from the sortiment. In that case the item will be sellable on standrad Sales Order, or even on a Call Centers when the item is part of another (CallCenter) sortiment.

  • Navid Noori Profile Picture
    Navid Noori 50 on at

    Hi Hana,

    Thanks for your response.

    I added a new record to the Default Order Setting of an item to block a specific variant and gave it the highest rank. However, the item is still being sold in the POS and the block doesn't seem to be working.

  • Navid Noori Profile Picture
    Navid Noori 50 on at

    Hi Andreas,

    Thanks for your response.

    Could you please guide me on how to remove an item from the sortiment?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Siv Sagar Profile Picture

Siv Sagar 283 Super User 2025 Season 2

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 213 Super User 2025 Season 2

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 152 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans