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Microsoft Dynamics NAV (Archived)

Visual bug Outlook 2016 with Microsoft Nav Client

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Posted on by _Ruud

When my users send an email with attachment from Microsoft Navision they get a visual bug as illustrated below. It happens when they send an invoice from Nav, Outlook opens with a new message dialog with the attachment. When you hover with your mouse cursor over the "To" field, the 3 additional fields appear. At that point you can't send the email anymore

All the users got this issue in a period of one week, so I think it's a Office / Windows update the caused the issue. I contacted our Microsoft Navision reseller, but they haven't seen this issue before.

Any thoughts on this?

Nav Client version: 8.0.43389.0

Outlook 2016 build: 1703 

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  • Suggested answer
    joley Profile Picture
    joley 5 on at
    RE: Visual bug Outlook 2016 with Microsoft Nav Client

    Hey everyone :) i had such a problem too, changing Mail.NewMessage to Mail.NewMessageAsync helped.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Visual bug Outlook 2016 with Microsoft Nav Client

    We are experiencing the same issue.  We are using Office 365 ProPlus and NAV client CU33.  We tried clearing their Outlook profile and generating a new one. This would initially work, but the problem always came back within hours.  We were thinking this was due to Office 2016 updates that were automatically installed, however I see this ticket was generated back in 2017 and we are just experiencing this problem now..  We have not found a resolution.

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,162 Most Valuable Professional on at
    RE: Visual bug Outlook 2016 with Microsoft Nav Client

    Never see that issue but we can open a ticket.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Visual bug Outlook 2016 with Microsoft Nav Client

    Has anyone here opened a ticket with Microsoft about this issue?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Visual bug Outlook 2016 with Microsoft Nav Client

    Has anyone found a solution to this problem ? 

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Visual bug Outlook 2016 with Microsoft Nav Client

    Two of our employees are having the same issue (NAV 2016, Outlook 2016)

    Anyone found a solution for this?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Visual bug Outlook 2016 with Microsoft Nav Client

    One of our customers also has the same issue (Outlook 2016 & NAV 2017)

    It look's like it's random, if some users experiences this issue, the next day it's gone, but other users has it.

    Anyone?

  • Lasse Jensen Profile Picture
    Lasse Jensen 15 on at
    RE: Visual bug Outlook 2016 with Microsoft Nav Client

    One of our customers are having the same issue (NAV 2016, Outlook 2016)

    Anyone found a fix for this?

    -Thanks

  • TCP_2017 Profile Picture
    TCP_2017 on at
    RE: Visual bug Outlook 2016 with Microsoft Nav Client

    Hello,

    We have just run into the same issue with NAV 2016 vs Outlook 365.

    Did you find a solution by chance?

    Thank you,

    TCP

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Visual bug Outlook 2016 with Microsoft Nav Client

    We're also have the same issue when generating an email from a Sales Quote. Tried disabling Hardware Graphics Accelerating in Outlook, but that didn't help.

    NAV 2015 Client version 8.0.41779.0

    Outlook Client version 1705 (Build 8201.2102)

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