Beginner: How to Handle a Scenario Where Cash in the Drawer is Less than Sales Amount?

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Posted on by Momochi

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Greetings dears!

I started learning the commerce module and I hope you don't mind my beginner questions.

How to handle the following scenario:

If the sales amount for the register is 1000 USD, and at the end of the shift it appeared that the cash amount in the drawer for that register is 950 USD.

The missing 50 USD either got stolen, or the cashier made a mistake not counting the cash given by the customer correctly.

How to deal with this kind of scenario, what operations should I do?

Thanks in advance!

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Shafeeque P. 6,533 Moderator on at

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The standard process is to enter the same amount you have on hand in the tender declaration screen. If you made sales for $1000 and counted only $950. The z report will show a short of $50. When the retail statement is calculated and posted (without editing the counted amount), the $50 will be posted into the difference account mapped against the payment method in the store setup.

https://learn.microsoft.com/en-us/dynamics365/commerce/shift-drawer-management

Refer this article from one of our community member related to statement in AX, but still relevant to D365 as well. https://sumitnarayanpotbhare.wordpress.com/2017/04/17/ax-2012-r3-statement-posting-part-i-introduction-and-setup/

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Momochi 1,036 on at

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Hi Shafeeque,

Thank you for your detailed reply.

But I'm wondering how to manage the following scenario:

The employee should not be able to close the shift unless the difference amount is under a certain defined range.

For example, sales done for the shift is $1000 and the counted money is 950, there is a missing $50 and the employee should not be able to close the shift unless the difference is under $10.

How to do this set up on the D365?

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Shafeeque P. 6,533 Moderator on at

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You can set the counting difference at the payment method level in the payment methods under store setup.

If you want to enforce it at the shift level, you can do that in the store setup. I completely don't recall if this is validated during the shift closure. It should though.

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Momochi 1,036 on at

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Thank you Shafeeque for the detailed explanation!!! :D

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