Dynamics Community Forum Thread Details

Re-Assigning Records in CRM 2016 Online

Hi All,

I tried to reassign all records from one user to another user by using REASSIGN RECORDS option in USER PAGE. Records are not reassigned and getting the below error. USER doesn't own's any Process(Workflow).

Pls. find log file details below.

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope">
<s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xml:lang="en-US">An unexpected error occurred.
</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../XMLSchema-instance">
<ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/>
<Message>An unexpected error occurred.</Message><Timestamp>2016-11-22T07:27:45.5662104Z</Timestamp><ExceptionSource i:nil="true"/>
<InnerFault><ErrorCode>-2147220970</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../System.Collections.Generic"/>
<Message>System.Exception: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #BCCB0CF3</Message>
<Timestamp>2016-11-22T07:27:45.5662104Z</Timestamp><ExceptionSource i:nil="true"/><InnerFault i:nil="true"/><OriginalException i:nil="true"/>
<TraceText i:nil="true"/></InnerFault><OriginalException i:nil="true"/><TraceText i:nil="true"/></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>