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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Field Servicer RTV Ret...
Microsoft Dynamics GP (Archived)

Field Servicer RTV Return & Repair type causes Negative Item Allocations

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Posted on by Community Member

We are running Dynamics GP 2013 R2, upgraded from GP 10.

Since upgrading we have a new issue with negative allocations on RTVs created from an RMA using the Process button.

Steps:

Create RMA with Return & Repair type code - Customer Owned box is checked.

Click Process Button to create RTV.

Select return to Vendor and click Create (RMA Line Process Return window)

RTV Entry/Update Window launches with new RTV.  RTV type on the line matches RMA, but header is the default for the site (Credit). 

Tab to Vendor and enter valid vendor.

Go back to RTV type and change to Return & Repair type.  Roll type to lines.

At this point even though the Customer Owned box is checked on the detail line, the Item site record now has a negative allocation.

Does anyone know how to correct this issue?  Is there a setup change or a Field Service Hot Fix?

Thank you!

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  • Syrus Profile Picture
    Syrus 4,156 on at
    RE: Field Servicer RTV Return & Repair type causes Negative Item Allocations

    I had this issue with GP10 and the only way, I was able to fix, by running inventory reconciliation every week.

  • Community Member Profile Picture
    Community Member on at
    RE: Field Servicer RTV Return & Repair type causes Negative Item Allocations

    Thanks Syed for your responses.

    We have been doing this style of transaction since GP10 and didn't seem to have any issues.  It is only since our upgrade to 2013 R2 that we are seeing these negative allocations.  Even when we follow the transaction through to completion, the negative allocation does not go away.

    We just this week corrected @225 items that had negative allocations from RMA/RTV Return & Repair transactions.

    The Field Service Module should be able to handle this.

    Thanks again,

    Janet

  • Syrus Profile Picture
    Syrus 4,156 on at
    RE: Field Servicer RTV Return & Repair type causes Negative Item Allocations

    Hi Janet,

    I could be wrong but

    • You may need to treat this RTV & RMA as separate because you are buying and then selling as different item #.
    • Or you can use RTV and then select the type for 'return' or 'credit'. it will create negative but if you receive its replacement then the balance will off-set to zero and if you want credit then you when you take/apply the credit from vendor; the inventory adjustment will off-set it to zero.
    • In RMA since it is owned by customer, so what you do with RTV as above, same will work for RMA, take the return and issue credit or replace it with the one replaced by Vendor.
    • Because when an item is sold it takes it out of inventory and from another table gets the adjustments when item is received from a PO and then issued to make a product or sell a product.

    I hope it helps. I used RMA/RTV way back and there some challenges with both situations

  • Community Member Profile Picture
    Community Member on at
    RE: Field Servicer RTV Return & Repair type causes Negative Item Allocations

    Hi Syed,

    This is material that we previously sold to the customer.  We are linking the transaction in the RMA screen back to the original invoice, but it is being returned to the vendor for repair (Return & Repair type).  The Customer Owned check box is clicked by default for this return type.  When the RTV is created, the box is automatically checked as well.  The transaction should never be touching the Item Site record, but is creating a negative allocation as soon as the header RTV type is changed from Credit to R&R.

    When the RTV is created, the header and line defaults to a RTV Credit type even though the RMA is R&R.  You cannot change the RTV type until a vendor is added to the header.  Once the Vendor ID is entered, the RTV type can be updated to an R&R  type.  At that point the allocated qty on the Item site record goes negative.  At ALL times, the item is marked Customer Owned.

    RTV entry is a separate transaction screen from Standard PO returns and is not linked back to a PO or Inventory transaction.

  • Syrus Profile Picture
    Syrus 4,156 on at
    RE: Field Servicer RTV Return & Repair type causes Negative Item Allocations
    • So you are receiving an item from customer and returning it to the Vendor.
    • Item is owned by customer so nothing in the inventory or to the warehouse.
    • When returning it to the Vendor how you are taking it from the Receipts or when it was received in Inventory while it is not your inventory anymore and owned by the customer?

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