The HR Administrator gets an email that she needs to approve an address change for the employee. She approves the change but the process does not complete and she gets another email notifying her to approve the address change.
Thanks!
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The user was actually able to open it at another workstation and close it out. :-)
Always something goofy!
Unfortunately, this did not resolve the issue. All other changes can be approved and flow through just fine. We then rejected the request in the hopes that resubmitting would take care of the problem but instead, it now hangs the requestor when they attempt to open or delete it. How can we get rid of it?
Thanks!
Nola,
Typically when we run into problems with workflow changes in BP not flowing through Dynamics GP, the problem is with the MBF Queued Workitem service. This is a service that BP HRMSS uses extensively when submitting workflow items from BP into Dynamics GP. I'd like to have you check the following:
1. This service needs to be running in order for BP workflow items to flow into Dynamics GP. Please make sure this service is running/started by taking the following steps:
a. Login to the BP Web Server.
b. Go to Control Panel | Administrative Tools | Services.
c. Click on the Microsoft Business Framework queued work item service and make sure that the Status columns says 'Started' or 'Running'. If this service does not state 'Started' or 'Running', then this would be your problem. You will need to start this service and I think that you will find that your Direct Deposit workflow changes will now flow through Dynamics GP when submitted from BP.
2. If the service was running from Step #1, I'd also like to have you check to make sure that the Logon Owner of this service exists as a BP user. In order to check this, you would:
a. Login to the BP Web Server.
b. Go to Control Panel | Administrative Tools | Services.
c. Right-click on the Microsoft Business Framework queued work item service, and then click Properties.
d. In the Microsoft Business Framework queued work item service Properties window, click the Log On tab. Check what is stated in the 'This account' field as this will be the Log On owner of the service.
e. Launch BP.
f. Go to Site Actions | Site Settings.
g. Click on Users in the Business Portal Administration area.
h. Check the User List. Do you see the Log On owner from Step 2d listed in the User List? If this user is not listed, this could be the problem. Please let me know if this is the case and I can provide a SQL script that should create the Log On owner of the service.
Thanks
Rob
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