HQ Client Connection

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Posted on by Community Member Microsoft Employee

Hi all,

I scheduled a data upload worksheet within HQ manager, and am trying to connect the store with HQ. However I keep getting the error message "Message contained an invalid Store ID/Connection Password. Message was not accepted." The second message is "could not retrieve synchronization message. Cannot continue". I checked as indicated in the manual and in help to make sure the store ids are identical in Store Op Manager and HQ manager. There is no connection password established so that shouldn't be an issue. I also tried the "test database connection" within both HQ Server and HQ client and both tests were successful. In HQ manager both the synchronization and data upload worksheets have been approved for processing.

Any help would be greatly appreciated

Thanks.

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Community Member Microsoft Employee on at

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RE: HQ Client Connection

I have same problem since yesterday, did you get it fixed? Please let me know how?

Thanks
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Antonijo Todorovik 4,025 on at

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RE: HQ Client Connection

Hi Bibin,

I'm not sure, but just in case, can you double check the StoreOps manager configuration, in File / Configuration, Multi-store tab, what is the ID that you have there? Is it the ID that is supose to be?

Also, is this a woking store? You are mentioning a sync worksheet, means you have just exported this store database, it is a new store?

Best regards, A.