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Outlook email errors

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Hi, Have seen comments about this from last year, our emails do not look as good in outlook as they should, formatting moves around and looks messy, why is this happening?

  • petergroft Profile Picture
    petergroft 90 on at
    RE: Outlook email errors

    From the Outlook account, go to the File option and open Account Settings. Now select the affected email account and press on Change >> click on the More Settings option. In the Internet Email Settings window, switch to the Advanced tab and manually increase server time-out time as per user requirement

    Greetings,

    Peter

  • Carrie Garner Profile Picture
    Carrie Garner 60 on at
    RE: Outlook email errors

    We have the same problem as well. An email worked perfectly and now its breaking in outlook. Frustrating for us and our clients.

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Outlook email errors

    Hi Amy,

    Did you create your emails using Marketing's WYSIWYG editor or did you use your custom HTML code?

    If you used the WYSIWYG editor - could you please create a support ticket and share the HTML of your emails? We'll investigate it with a priority.

    Best regards,

    PM, D365 Marketing

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