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how to notify case owner of new portal comment from customer

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Posted on by ElieAJ

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What is the best way when a customer submit a comment on the portal the agent (case owner) gets notified?

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a33ik 84,331 Most Valuable Professional on at

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Hello,

Generally speaking "Comment" in Portal is saved as "Note" record in CE so I would recommend to create a workflow that will trigger on "Create" of "Note" entity, check if "Created By" is system and if it is - send an email to owner of case regarding which comment was created.

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ElieAJ 40 on at

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Thanks Andrew. I managed to resolve it through a workflow entity ' Portal comments' and not as a note.

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a33ik 84,331 Most Valuable Professional on at

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Oh. Cool. I haven't done portal projects for a while. If my reply helped you take a minute and close the thread cicking "Yes" under the question "Did this answer your question?" in the reply helped you.

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