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ReportWhat is the best way when a customer submit a comment on the portal the agent (case owner) gets notified?
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What is the best way when a customer submit a comment on the portal the agent (case owner) gets notified?
Oh. Cool. I haven't done portal projects for a while. If my reply helped you take a minute and close the thread cicking "Yes" under the question "Did this answer your question?" in the reply helped you.
Hello,
Generally speaking "Comment" in Portal is saved as "Note" record in CE so I would recommend to create a workflow that will trigger on "Create" of "Note" entity, check if "Created By" is system and if it is - send an email to owner of case regarding which comment was created.
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André Arnaud de Cal...
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