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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Purchase Order Entry w...
Microsoft Dynamics GP (Archived)

Purchase Order Entry window doesn't launch "The item hasn't been assigned a vendor item number" message and unable to tab

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Posted on by Community Member

When entering a Purchase Order, the user had been getting the message "The item hasn't been assigned a vendor item number" message.  But now they are no longer receiving it.  They enter the item number and then are unable to move to any other field on the screen whether tabbing etc..

Does anyone know why they would be receiving the message, and how to turn it back on so they can complete purchase orders?  They have not modified the window.  Thanks for any help on this one.

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    Heather Roggeveen Profile Picture
    Heather Roggeveen 9,146 on at

    That sounds very strange.

    The message comes up if an item is being purchased from a vendor for the first time.  Usually is says "Do you want to assign" with a Yes / No message.  If you click No, it takes you back to the Purchase Order screen to allow you to change the item you are ordering.  If you just leave the same item on the line and tab again, the message will come up again.

    If you click Yes, it takes you to the Item Vendor Maintenance window where you can assign the Vendor Item number.  By default, it will take your item number but this can be overwritten.

    The functionality allows you to purchase your same stock item from multiple vendors and use their item code on your purchase order form as needed.

    I have never seen behaviour like you note above where you can't move past the item, but also don't get the message.  Have you had the user log out and back in and still get the same thing?  Can you delete the line off the purchase order and re-enter it?  Does the same behaviour occur?

    Cheers

    Heather

  • Community Member Profile Picture
    Community Member on at

    Thanks for responding Heather.  We did have the user log out and back in, deleting the line, and starting the Purchase Order over a few times, but nothing seemed to help.  We finally deleted the user's id in GP, and recreated it.  She was then able to enter the item, received the message, and was able to tab through the fields.  I'd never seen this before either.  But glad their able to use this again.  Thanks again!

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