Cannot Return PO

(0) Share

Report

Posted on by Community Member

Hello everyone,

I am having an issue with returning a PO. I was putting together steps for a client on how to Return a PO. I used their test company to go through the steps. I created a PO and then received the items. I went to the Enter Return Transactions window and used Return. There was no receipt for me to choose from. I verified that the PO was in the status of Received and that the Receipt had been posted. I tried using the other types of Returns but they did not work. I then tried Invoicing the PO and posted. I tried all of the different types of Returns but there was still no receipt for me to choose from. I think there must be some small item or step that I am missing but not sure what. Any input is helpful!

Thanks!

RM82

*This post is locked for comments

I have the same question (0)

All responses (4)

Answers (0)

Suggested answer

sandipdjadhav 18,306 on at

Like (0)

Report

Hello,

Can you check http://sandipdjadhav.blogspot.com/2009/11/understanding-purchase-return-in.html and follow steps.

Let me know how it goes.

Thanks much

Sandip

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Sandip,

I reviewed the link you sent and we have pretty much followed those instruction. I created a PO and Received it. Went to make a Return and there was no receipt available to choose. I tried Invoicing the Receipt and then creating a Return with Credit but there was still not receipt available to choose.

Thanks,

RM

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

I wanted to add something to the above. I tested going through the process with Fabrikam in another GP instance. I was able to do the return there. The only difference I could find was that they used Lots. Could this be affecting returning the items?

Was this reply helpful? Yes No
Tami Farrelly 5,080 on at

Like (0)

Report

is the line received an inventory item??

non inventory will not reverse the receipt

Was this reply helpful? Yes No