Cannot Return PO

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Posted on by Community Member

Hello everyone,

I am having an issue with returning a PO. I was putting together steps for a client on how to Return a PO. I used their test company to go through the steps. I created a PO and then received the items. I went to the Enter Return Transactions window and used Return. There was no receipt for me to choose from. I verified that the PO was in the status of Received and that the Receipt had been posted. I tried using the other types of Returns but they did not work. I then tried Invoicing the PO and posted. I tried all of the different types of Returns but there was still no receipt for me to choose from. I think there must be some small item or step that I am missing but not sure what. Any input is helpful!

Thanks!

RM82

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Tami Farrelly 5,080 on at

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RE: Cannot Return PO

is the line received an inventory item??

non inventory will not reverse the receipt
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RE: Cannot Return PO

I wanted to add something to the above. I tested going through the process with Fabrikam in another GP instance. I was able to do the return there. The only difference I could find was that they used Lots. Could this be affecting returning the items?
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RE: Cannot Return PO

Sandip,

I reviewed the link you sent and we have pretty much followed those instruction. I created a PO and Received it. Went to make a Return and there was no receipt available to choose. I tried Invoicing the Receipt and then creating a Return with Credit but there was still not receipt available to choose.

Thanks,

RM
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sandipdjadhav 18,302 on at

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RE: Cannot Return PO

Hello,

Can you check http://sandipdjadhav.blogspot.com/2009/11/understanding-purchase-return-in.html and follow steps.

Let me know how it goes.

Thanks much

Sandip