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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email subject - CRM nu...
Microsoft Dynamics CRM (Archived)

Email subject - CRM number in title

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Posted on by crm newbie 40

I have tried sending myself an email from CRM to test the format.  The received email has an identifying number (CRM:0004003) which appears after the title which I had typed.  I don't want clients to see this when I send out a mailshot.  Is it possible to switch this off?  What does the number relate to?

Thanks for any help!

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I have the same question (0)
  • MRWilson1980 Profile Picture
    MRWilson1980 275 on at

    Go the the system settings screen and click on the E-Mail tab.  Uncheck "Use Tracking Token".  That should remove the token from the subject line.  I believe the tracking token is use primarily by the email router when it processes incoming messages for auto-tracking purposes.

  • crm newbie Profile Picture
    crm newbie 40 on at

     Thanks MR Wilson, that seems to have done the job.

  • Neeraj.Sharma Profile Picture
    Neeraj.Sharma 1,587 on at

    hi

    settings-->administration-->system settings-->E-mail.

     

    turn off from him

    it is used for matching of reply with originating email

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