Microsoft Dynamics CRM (Archived)

Enable CCA in CRM online

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Posted on by SunilMenon

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I wanted to know how to enable Customer Care Accelerator in CRM online version. Wanted to use CCA for customization.

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Pedro Azevedo 830 User Group Leader on at

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Hi,

You have already installed CCA? Check this tutorial to install CCA. You encountered any problem?

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Neil Benson 7,369 User Group Leader on at

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As far as I know, CCA can be used with CRM Online, but it's not a framework that you can just enable. CCA is a complex product aimed at enterprise contact centers not a development framework.

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SunilMenon 205 on at

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No, I have not yet installed CCA. Please note that this is online version of CRM hosted in cloud by Microsoft.

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Pedro Azevedo 830 User Group Leader on at

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Hi, Follow the tutorial that i refer. You have to install the CCA and then associated with your CRM online.

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SunilMenon 205 on at

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Hi,

So what i understand from above is

1. Install CCA on local machine

2. Connect to CRM online via web service

Do I need to have CRM Installed on my local machine to develop application on CCA. Because when installed CCA on my local machine, some of the dlls are not resolved and most of them are having name like microsoft.crv.****.

I thank you very much for your reply, guidance and sharing your knowledge with me. It was really helpful and useful.

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Pedro Azevedo 830 User Group Leader on at

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Hi,

I never implement CCA in my client but in theory you just need install CCA otherwise Microsoft or other partner needs to have CCA in cloud and share with overview. So you just need follow the tutorials and connect with your crm online.

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Muhammad Adeel Javaid 5,580 on at

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I am copying a link for your help. Hope it will be of use for you.

inogic.blogspot.com/.../tips-to-install-cca-for-crm-2011.html

Regards

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SunilMenon 205 on at

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Thanks Adeel. I have installed CCA framework on my local machine and followed the steps mentioned in above url.

But when i try to connect from RIConfigLoader application to CRM online, i'm getting below error. (Step no.9 in above url). Did you came across any such scenarios?.

Unhandled Exception: System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.

Server stack trace:

at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)

at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)

at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

at Microsoft.IdentityModel.Protocols.WSTrust.IWSTrustContract.Issue(Message message)

at Microsoft.IdentityModel.Protocols.WSTrust.WSTrustChannel.Issue(RequestSecurityToken rst, RequestSecurityTokenResponse& rstr)

at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.AuthenticateLiveIdInternal(ClientCredentials clientCredentials, SecurityTokenResponse deviceToken, String keyType)

at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1.AuthenticateDevice(ClientCredentials clientCredentials)

at Microsoft.Xrm.Sdk.Client.DiscoveryServiceConfiguration.AuthenticateDevice(ClientCredentials clientCredentials)

at Microsoft.Xrm.Sdk.Client.ServiceProxy`1.AuthenticateDeviceCore()

at Microsoft.Xrm.Sdk.Client.ServiceProxy`1.AuthenticateCore()

at Microsoft.Xrm.Sdk.Client.ServiceProxy`1.Authenticate()

at Microsoft.Xrm.Sdk.Client.ServiceProxy`1.ValidateAuthentication()

at Microsoft.Xrm.Sdk.Client.ServiceContextInitializer`1.Initialize(ServiceProxy`1 proxy)

at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)

at Microsoft.Uii.AifServices.AuthenticationService.DiscoverOrganizations(Uri discoveryServiceUri, Uri homeRealmUri, ClientCredentials clientCredentials, ClientCredentials deviceCredentials)

at Microsoft.Uii.CrmConnection.CrmConnection.RetrieveOrganizations()

at Microsoft.Uii.CrmConnection.ConnectionsForm.OpenConnection(CrmConnection con)

Inner Exception: System.ServiceModel.FaultException: Authentication Failure

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Muhammad Adeel Javaid 5,580 on at

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One of my suggestions with regard to this error is that Check Time Settings of your PC/Machine and also the Password you are providing to connect otherwise update the Connections.config file and it will most probably connect.

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Muhammad Adeel Javaid 5,580 on at

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The discover will be changed like this:

<Url>disco.crm4.dynamics.com/XRMServices/2011/Discovery.svc</Url>

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