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We just upgraded CRM from 2013 to Dynamics crm 365 on premise. in prod environment we keep getting authentication required popup at regular intervals
Not sure what would be the issue. test environment it is working fine, issue is in production environment.
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Unfortunately, I'm not an AD FS expert. Check this article maybe it'll help. tristanwatkins.com/coordinating-adfs-2012-r2-token-lifetime-logon-prompt-enforce-revocation-session-duration-public-network
Also, try having the users add the site to trusted sites for auto-logon
Check if it's the AD FS token lifetime. If it's 0 it defaults to 1hr lifetime. I'd set it to 480 for 8 hours.
This Microsoft article shows how to do it using powershell:
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