Incoming queue emails ignored if destination is alias address

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Posted on by peterhoyer

Hi,

An Exchange inbox receives messages to its own domain (To: support@abc.com) but also messages forwarded from an other Exchange server (To: support@abc.de). The email sent to the second address will receive a "Tracked to Dynamics 365" tag, but they will not be processed in the queue.

Do I need to set up a new queue for the same inbox considering each possible alias or is there a way to force Dynamics to to check the To field of the incoming email? Also, it would be difficult to set up a queue for an address which is actually not handled by that server so there should be a way...

Worst case I would need to check if there is a Flow function allowing to replace the To field on incoming emails.

THANK YOU and regards
Peter

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Hi Peter,

As you mentioned above, “The email sent to the second address will receive a "Tracked to Dynamics 365" tag”, which means that email record can be created in Dynamics 365.

So you can create flow to move the email to the queue you need when email from other exchange server is created.

Go Power Automate(https://us.flow.microsoft.com/en-us/) to create an automated cloud flow.

1.Set trigger is ‘when a record is created’

2.Add 'Condition' step to filter the To field of the email.

3.If the email to field contains 'support@abc.de', you can create queue items under 'Yes' branch.

Add 'Create a new record' step, add email that just created and fill queue guid you need.

Note: you can get guid of the queue from the url directly.

Then you can check the process in the queue can work or not after adding to the queue.

if process in the queue still can't work, you can add other settings under these steps in this flow(If I misunderstood the question please elaborate the same further).

Regards,

Leah Ju

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