web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Tricks and Tips
Service | Customer Service, Contact Center, Fie...
Unanswered

Tricks and Tips

(0) ShareShare
ReportReport
Posted on by TedW 479

Hi,

I need to give a brief presentation to our Dynamics Customer Service users next week on Case Management, just to update them on any recent developments with our Helpdesks.

All of them are experienced in Dynamics but I am just wondering, if anyone has come across any hidden tips or tricks recently with Case Management that might make everyones life easier and make me a very popular host of the presentation!!

Many thanks

Ted

I have the same question (0)
  • Sushma Patole Profile Picture
    Sushma Patole 250 on at

    You can explain shared mailboxes (For different business unit) and queue concept which is old but usefull.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
NeerajPawar Profile Picture

NeerajPawar 31

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 19 Super User 2026 Season 1

#3
11manish Profile Picture

11manish 16

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans