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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Tricks and Tips
Service | Customer Service, Contact Center, Fie...
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Tricks and Tips

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Posted on by TedW 479

Hi,

I need to give a brief presentation to our Dynamics Customer Service users next week on Case Management, just to update them on any recent developments with our Helpdesks.

All of them are experienced in Dynamics but I am just wondering, if anyone has come across any hidden tips or tricks recently with Case Management that might make everyones life easier and make me a very popular host of the presentation!!

Many thanks

Ted

I have the same question (0)
  • Sushma Patole Profile Picture
    Sushma Patole 250 on at

    You can explain shared mailboxes (For different business unit) and queue concept which is old but usefull.

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