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Migrated Users from Exchange on prem to Exchange online lost Dynamics App Access

Posted on by 5

Hello,

I recently migrated two users from on prem exchange to exchange online. Once this happened, they lost all app access in Dynamics 365. They  receive the message: "We can't find any apps for your role. To check for recently-added apps, select Refresh." I checked security roles and they haven't changed. Has anyone seen this happen before?

  • mattk1206 Profile Picture
    mattk1206 5 on at
    RE: Migrated Users from Exchange on prem to Exchange online lost Dynamics App Access

    Thanks for the response. But the issue was the licenses became unassigned when I made the migration. This is fixed now.

  • mattk1206 Profile Picture
    mattk1206 5 on at
    RE: Migrated Users from Exchange on prem to Exchange online lost Dynamics App Access

    Thanks for the response. But the issue was the licenses became unassigned when I made the migration. This is fixed now.

  • RE: Migrated Users from Exchange on prem to Exchange online lost Dynamics App Access

    Did they have the old CRM Plug-in for Outlook as if they did this could cause issues.

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