Migrated Users from Exchange on prem to Exchange online lost Dynamics App Access

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Posted on by mattk1206

Hello,

I recently migrated two users from on prem exchange to exchange online. Once this happened, they lost all app access in Dynamics 365. They receive the message: "We can't find any apps for your role. To check for recently-added apps, select Refresh." I checked security roles and they haven't changed. Has anyone seen this happen before?

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mattk1206 5 on at

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RE: Migrated Users from Exchange on prem to Exchange online lost Dynamics App Access

Thanks for the response. But the issue was the licenses became unassigned when I made the migration. This is fixed now.
mattk1206 5 on at

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RE: Migrated Users from Exchange on prem to Exchange online lost Dynamics App Access

Thanks for the response. But the issue was the licenses became unassigned when I made the migration. This is fixed now.
BB-07082110-0 on at

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RE: Migrated Users from Exchange on prem to Exchange online lost Dynamics App Access

Did they have the old CRM Plug-in for Outlook as if they did this could cause issues.