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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CI-J Email editor brok...
Customer experience | Sales, Customer Insights,...
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CI-J Email editor broken after update to version 1.1.57638.100?

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Posted on by JO-14051158-0 10
In all environments in my tenants the Personalization button in the Email editor's commandbar has become completely unresponsive. Seems all the other buttons on the commandbar (e.g., the Bold button) are unresponsive too.
 
Any advice welcome?
 
(edit: new entry on Known Issues list 5364402 | Power Platform admin center)
Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (0)
  • Daniyal Khaleel Profile Picture
    Daniyal Khaleel 764 Most Valuable Professional on at

    CI-J Email editor broken after update to version 1.1.57638.100?
    Troubleshooting Steps:
    1. Clear Cache and Browser Data
    Clear your browser’s cache, cookies, and site data.
    Restart the browser and try again.
    Test in incognito/private mode.
    2. Try a Different Browser
    Try opening the email editor in Microsoft Edge or Google Chrome.
    Ensure the browser is updated to the latest version.
  • Edgar@LCI Profile Picture
    Edgar@LCI 61 on at

    We are experiencing the same issue here, we have cleared our cache, opened CIJ in a new browser but its doens't seem to work. 

    We are also on 1.1.57638.100

     
  • CU17041824-0 Profile Picture
    CU17041824-0 15 on at
    Same thing here.
    I tried changing browsers, clearing cookies, using private mode... nothing worked.
    Super frustrating!
  • CA-27061821-0 Profile Picture
    CA-27061821-0 21 on at
    I am having the same issue.  started this morning.
    tried everything suggested.  when i inspect i get these errors
     
    version is 1.1.57638.100
  • Eddie Telfast Profile Picture
    Eddie Telfast 261 on at
    There was a bug yesterday impacting emails and forms whereby the editor wasn't loading properly due to a caching issue. I couldn't event access the command bar yesterday, so that fact you could but it was responsive suggests this issue may have been linked. 
    A hotfix was released about 5-6 hours ago so you should hopefully be good now.

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