Cannot void a payroll check

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I get an error on trying to void a payroll check.

On printing the edit list i get the error "Check or transaction history has been removed since you selected it; cannot be voided"

I am sure the check history is not deleted. Can anyone help me in this issue.

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L Vail 65,271 on at

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Hi,

If you look at you inquiry screens, do you see the transaction?

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Community Member on at

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Yes. I cud see check history and transaction history.

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Richard Wheeler 75,848 Moderator on at

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How old is this payroll check? Can you void it from another computer? Why are you getting an edit list if you are just voiding a payroll check? Is this check part of the current check run? If so, it may be that your payroll computer check work tables have become corrupt. I would remove the build and then follow this KB to clear everything support.microsoft.com/.../851664

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Community Member on at

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I am trying to void on the same day on which it was posted. I am trying to print the edit list because it showed an error when i tried to void. Its a manual check, not a computer check

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Richard Wheeler 75,848 Moderator on at

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So this manual check is sitting in an unposted batch? If is has been posted there is no way to print the edit list. You could reprint the posting journal. Again, if you try to do the same thing on another computer do you have the same issue?

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Community Member on at

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I got the error on trying to void the check.To view the error i printed from void check screen, the same screen. This print shows that the error "Check or transaction history has been removed since you selected it; cannot be voided"

The error occurs even from other computers

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Richard Wheeler 75,848 Moderator on at

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OK, here is a stretch but let's try this:

SELECT * FROM DYNAMICS..ACTIVITY

SELECT * FROM DYNAMICS..SY00800

SELECT * FROM DYNAMICS..SY00801

SELECT * FROM TEMPDB..DEX_LOCK

SELECT * FROM TEMPDB..DEX_SESSION

Run this in SSMS after you have everyone log out of GP. Please report back and let me know if the check can be voided now.

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Community Member on at

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SELECT * FROM DYNAMICS..ACTIVITY

SELECT * FROM DYNAMICS..SY00800

SELECT * FROM DYNAMICS..SY00801

SELECT * FROM TEMPDB..DEX_LOCK

SELECT * FROM TEMPDB..DEX_SESSION

the above queries return nothing all the tables are empty

void edit list print gives the below message

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Richard Wheeler 75,848 Moderator on at

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Is there anything sitting in the UPR10300 table?

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Community Member on at

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No, table UPR10300 is empty

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