Not able to track/capture form fill details

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Hello,

We have created a 'Marketing Website' under Marketing Module with the link of our company website home page to capture a form on our company home page.

We placed the 'Form Capture code' on our website. When we create a 'Marketing Form' in Marketing module to capture the details who submits the form, its only tracking the field names of form but its not capturing any details of the form fills or submissions.

Can anyone help why its not capturing the form submission details after submitting the form in Marketing Module.

Just to let know that our form on website is asynchronous if that might be the reason.

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Community Member on at

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Hello, there was a bug in Marketing module which was fixed in the month of July. Please try to update with new version and it might resolve the issue. After updating the new release, its capturing my form submission and tracking the web visits.

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Defne Ayanoglu on at

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Hi,

There are few limitations, form capture does not support multiple page forms. However, you are able to see what fields are mapped correctly on the last step of Form capturing. Does this all look okay including the Summary page of the forms details about mapping and matching?

Would you please share a link to your form (webpage) and also a screenshot of the Summary page to understand the issue better?

Best regards,

Defne

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Annlees 20 on at

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Hi - I am facing a similar issue, placed form capture script on website and it is not creating new contact records in Dynamics.

Are there any constraints on this functionality? For example which type of web forms are compatible etc.

Thanks.

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Community Member on at

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Hello Clofly,

I had sent the script to the developer. Still need to try once its deployed. Will give you an update as I test it. Thanks

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cloflyMao 25,210 on at

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Hi BeyondKey,

Have you succeed?

Regards,

Clofly

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Community Member on at

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Hello,

How can I share the URL to you in a private message ?

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Defne Ayanoglu on at

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Hi BeyondKey,

Thank you for your question. Would you share your webpage URL so we can take a look at it?

You can also share in a private message.

Thank you,

Defne Ayanoglu

Microsoft Dynamics 365 for Marketing team

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Community Member on at

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Hello Clofly,

1.58 was not working earlier that's why we created new script and tried with that. Will try with 1.59 if that works for us. Will share the outcome woth you after testing it. Thank you

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cloflyMao 25,210 on at

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Hi BeyondKey,

Yes, because newer version not works in my test.

I suggest you could try it. 1.59.1039.0 works for me.

1.58 would be also worthy if it was working for you before.

Regards,

Clofly

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Community Member on at

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Hello Clofly,

yes our new script is 1.60.1066.0. Our old script starts with1.58. Do you recommend trying with script 1.59.1039.0 if that worked for you ?

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