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Bookable resource, Facility type, why is facility equipment required?

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Posted on by Ainsley

Hello, could someone please help, trying to figure out why is facility equipment required when I select Resource Type = "Facility"

What is equipment supposed to represent in this case?

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Yvonne C on at

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In my vanilla org with FS (version 8.8.1.45), there is no 'Facility equipment' field on the OOB Bookable resource form when Type is set to Facility and I even don't find this field in Bookable resource entity

-- What is your FS version?

-- Is the "facility equipment" a OOB field or custom field? if this field is custom field or if you development team customized the form and added the field, suggest you to check with your business/development team what the equipment supposed to be.

no 'Facility equipment' field on the OOB Bookable resource form when Type is set to Facility

don't find 'Facility equipment' field in Bookable resource entity

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Ainsley 90 on at

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Thanks for the reply! I do see the field on the entity, seems to be non custom field and my version seems to be 8.8.22.57.

Would it be safe to assume Microsoft added the field? Just need to figure out what to do with it.

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HartmutE 28 on at

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From this link:

Add facilities and equipment to schedule service

"Facilities and equipment are resources you use to perform services for your customers. Facilities could be physical spaces like service bays or conference rooms and equipment could be tools or other assets."

The lookup in Bookable Resources does appear to be a new addition to the latest version of the software. We are on 8.8.20.17, and while there is a Facility/Equipment entity, there is no lookup for it in Bookable Resources.

As for what to do. If there is no charge for the Facility/Equipment and you are not implementing tracking of the usage, I would probably just go ahead and remove the 'System Required' designation, and possibly even hide the field on the Bookable Resource form.

Regards

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Ainsley 90 on at

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Thanks, found my issue their was a business rule that was making it mandatory.

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Dan Gittler - Dynam... on at

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This field is added as part of the customer service, service scheduling module. If you are seeing this field required and there is no custom business rule, please raise in the customer service forum. Field Service/URS does not set this facility field as required.

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