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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / RM Multicurrency Stand...
Microsoft Dynamics GP (Archived)

RM Multicurrency Standard Statement with Adobe Acrobat Pro DC

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Posted on by Lesetja Shai 20

I am sending my clients statements via email from within MS Dynamics GP 2015 R2 which is setup to be converted to .pdf when the client receives the email. We have got Adobe Acrobat Pro DC and a thin client of MS Dynamics GP 2015 R2 and Microsoft Office 2010 32 bit installed on the user's machines and all is working, however the Statement gets to the recipient with the BBF's amount having been removed from the statement and the Due Balance being altered.

All this happens when I send the statement with the e-mail statement options set to "Print and send e-mail debtor statements" or "Send E-mail Debtor Statements" and the form set to "Multicurrency Blank". When the statement is send to the client using the e-mail options of " Print Statement for E-mail Debtors" and we use Send To button and Mail Recipient (PDF), the statement gets to the recipient as it is viewed on screen in GP.

How can I resolve this issue.

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  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at
    RE: RM Multicurrency Standard Statement with Adobe Acrobat Pro DC

    Thank you Shai for confirming this.

    At least we know the why.. now you have to find a way to fix it by looking for a work-around.

  • Lesetja Shai Profile Picture
    Lesetja Shai 20 on at
    RE: RM Multicurrency Standard Statement with Adobe Acrobat Pro DC

    Hi Bucher

    According to Microsoft GP Support Team

    Based on their result that have been reviewed their open performance (bug) issue items and did find this result had been logged prior:

    69631: Emailed Statements are missing the BBF lines for MC Statements and Open Item Customers - PS #59477

    As of today this bug is not set for a code fix in Dynamics GP.

    Regards

    Shai

  • Suggested answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at
    RE: RM Multicurrency Standard Statement with Adobe Acrobat Pro DC

    Hi Lesetja,

    Based on your experimentation and the results, have you  tried an older version of Adobe Acrobat Writer ? As I said, we started to have issues with the Acrobat product when we moved from V 8.x to X..

  • Lesetja Shai Profile Picture
    Lesetja Shai 20 on at
    RE: RM Multicurrency Standard Statement with Adobe Acrobat Pro DC

    Hi Debra

    I have followed all the steps as explained in the blog, however I see that whenever the statements are been e-mailed and been converted to PDF then where the statement has a BBF, the BBF line gets to be removed off the statement and as a result the customer's due balance also changes accordingly. I am of the view that it is the Adobe Acrobat Pro DC that is causing the problem but I might be incorrect.

    Regards

    Shai

  • DH-17091352-0 Profile Picture
    DH-17091352-0 572 on at
    RE: RM Multicurrency Standard Statement with Adobe Acrobat Pro DC

    If you are using Multicurrency statement format, I don't think it works.  (Unless they have somehow fixed in in GP2015).  See problem #1 in this blog.  You may need to use the old fashion process in GP for running/e-mailing statements and not the Word templates.

    Now once it is set up you will need to 'fix' it to get it to work. 

    http://blog.encorebusiness.com/email-statements-customers-microsoft-dynamics-gp/

    Regards,

    Debra

  • Suggested answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at
    RE: RM Multicurrency Standard Statement with Adobe Acrobat Pro DC

    Hi Lesetja,

    I'm not sure you even need to install Adobe Acrobat Pro DC... I thought GP 2015 is supposed to be able to generate PDF files out of the box without the help of a 3rd party tool ? Even if Adobe is required, could you test if the PDF generates properly with another tool, like PDF-Creator or CutePDF ? I'm wondering if the problem doesn't come from Adobe Acrobat.. I've seen this in the past with an older version of Acrobat X where the blank POP format was printing with only the upper half of the page when using Acrobate X, whereas there were  no issues at all with prior Acrobat versions (8.x) and 3rd-party PDF format generator..

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