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My company is using Microsoft 365 Business Premium and I am having trouble signing into the remote assist app.
I get an error at the "Let's Get Set Up" screen that says:
"Azure Active Directory account
We had trouble signing you in.
Make sure you have a valid work or school account."
I definitely have a work account that is using Azure AD. When I go to the settings page of the Hololens it shows that I am connected to my organization's AD.
Any ideas?
I have the same issue, Checked the connection, and restarted the headset, But still not solved!
I think I am having the same problem...
Hello,
If you’re having trouble signing in to Remote Assist, try the following:
Make sure you’re using a work or school account, not a Microsoft account (MSA), to sign in to HoloLens.
Make sure that the work or school account you’re using has a valid Office 365 Business Premium or Essentials subscription with Microsoft Teams enabled.
Make sure your HoloLens is connected to the internet.
Check with your administrator to make sure your device and network are set up to work with Remote Assist.
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