web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Azure Active Directory...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Azure Active Directory Account sign in trouble

(2) ShareShare
ReportReport
Posted on by igjswl 7

My company is using Microsoft 365 Business Premium and I am having trouble signing into the remote assist app.

I get an error at the "Let's Get Set Up" screen that says:

"Azure Active Directory account

We had trouble signing you in.

Make sure you have a valid work or school account."

I definitely have a work account that is using Azure AD.  When I go to the settings page of the Hololens it shows that I am connected to my organization's AD.

Any ideas?

I have the same question (0)
  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM Microsoft Employee on at

    Hello,

    If you’re having trouble signing in to Remote Assist, try the following:

    • Make sure you’re using a work or school account, not a Microsoft account (MSA), to sign in to HoloLens.

    • Make sure that the work or school account you’re using has a valid Office 365 Business Premium or Essentials subscription with Microsoft Teams enabled.

    • Make sure your HoloLens is connected to the internet.

    • Check with your administrator to make sure your device and network are set up to work with Remote Assist.

    docs.microsoft.com/.../faq

  • igjswl Profile Picture
    igjswl 7 on at

    It seems that there was something on the server side that needed to update.  After about 3-4 hours from writing the original post, it just started working.

  • tibi Profile Picture
    tibi 12 on at

    Happened to us too. A device reset (press and hold the power button for 10 -15 secs, then short-press the power button after a few seconds) was the only thing that helped in our case.  

  • Barry Cavanaugh Profile Picture
    Barry Cavanaugh 70 on at

    I think I am having the same problem...

  • Community Member Profile Picture
    Community Member on at

    I have the same issue, Checked the connection, and restarted the headset, But still not solved!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
NeerajPawar Profile Picture

NeerajPawar 31

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 19 Super User 2026 Season 1

#3
11manish Profile Picture

11manish 16

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans