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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email subject contains...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Email subject contains ñ and accent marks not working

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Posted on by arun_k 40

Hi, 

We are using Dynamics 365 on premise and using Template sending mail.

Issue- if Email Subject contains ñ and accent marks (Specially Spanish template), it get replaced with ??. 

         This behavior is observed on outlook, iPhone, iPad.

Do any one has faced this issue where special character coming on email subject is not render properly on receive of email7701.Subject-with-Special-character.JPG

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi arun,

    You can Setting Default Encoding in Outlook.

    You can refer following link: https://www.howtogeek.com/403137/how-to-change-the-character-encoding-in-outlook/

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Suggested answer
    Pankaj Gogoi Profile Picture
    Pankaj Gogoi 3,177 on at

    Hi Arun,

    These characters are not part of the standard ANSI character set and require a specific character encoding, such as UTF-8.

    Here is a link for your reference.

    https://answers.microsoft.com/en-us/msoffice/forum/all/pound-symbol-in-emails-show-as-black-diamond-with/95676822-9b65-4cfa-85c2-956581dcb9e6

    Best Regards

    PG

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