Dynamics On-Prem organization upgrade to 9.1.1.914 error

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Posted on by justjags

Hi,

Our Dynamics on-prem instance got successfully upgraded from 9.0.21.8 to 9.1.1.914 (KB4615457: https://support.microsoft.com/en-us/topic/microsoft-dynamics-365-on-premises-cumulative-updates-ed51f905-cf4e-3641-dc7c-afe2b868eeb9).

However, our existing organization failed when we try to upgrade them. We tried on 2 different environments (development and UAT) and got exact same issue on both.

Dynamics is now at version 9.1.1.914 but our orgs are stuck at version 9.0.31.7.

In log file we saw the most recent error that says:

Microsoft.Crm.CrmException: Encountered non-terminal failures during DBUpdates. Failing actions are: msdynce_SalesInsightsAnchor

We digged further and found msdynce_SalesInsightsAnchor failed because:

Failed to install msdynce_SalesInsightsAnchorException: Microsoft.Crm.PackageDeployment.PackageDeployerException

[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Solution manifest import: FAILURE: The following solution cannot be imported: EmailEngagementPatch_managed

Some dependencies are missing. The missing dependencies are : <MissingDependencies><MissingDependency><Required key="0" type="60" displayName="Enhanced Email" parentDisplayName="Email" solution="msdynce_ActivitiesPatch (9.0.20081.200730005)" id="{63769d04-c74f-4808-b0aa-77339e1b9191}" /><Dependent key="0" type="60" displayName="Enhanced Email" parentDisplayName="Email" id="{63769d04-c74f-4808-b0aa-77339e1b9191}" /></MissingDependency></MissingDependencies>

We tried to manually install the solutions from the installer package cache. msdynce_SalesInsightsAnchor got installed with no errors. But we got a publisher mismatch error during install of msdynce_ActivitiesPatch solution.

We are out of ideas on how to fix this and would appreciate any help on this.

Thanks,

Jags

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Pedro Cadavez de Fr... Microsoft Employee on at

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Hello justjags,

Hope you are well.

We don't have much internal info around that exception.

The only success ticket we solved around it was that the failure on importing the solution msdynce_ActivitiesPatch was due to customer custom views causing problems and dropping them fixed the problem on the msdynce_ActivitiesPatch and the following ones you are mentioning.

Can you take a look?

Please check your views sections on the DB and see if you find some custom prefix and then something attached to activityPointerBase.

Let us know.

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justjags 17 on at

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Hey Pedro,

Thanks for the reply.

We also thought that it maybe conflicting with something in our solution. Luckily we had a vanilla organization in our system with no customization. The upgrade even failed with same error on this org as well.

The next thing I had in mind was to create a new org and import all data from our existing org into this new one. But we moved into different direction and the company now plans to move to dynamics online :) They are tired of maintaining their own VMs to run the CRM. So it doesn't look like we would be delving further into this issue now.

Thanks,

Jags

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Martin Dolezel 20 on at

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Hi, we have same error when updating our organization from 9.0.31 to 9.1.1 or 9.1.4

As I found, the problem is with 'Enhanced email' form for the Entity E-mail, which is not in our original organization. - Form id is {63769d04-c74f-4808-b0aa-77339e1b9191}

It is also not possible import this form in separate solution from new blank organization 9.1 to 9.0.

I dont know what to do, and how make upgrade.

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Pedro Cadavez de Fr... Microsoft Employee on at

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Hello Martin,

Hope you are well.

This is a known issue solved on next week patch v9.1.5.

This only happens when you are trying to upgrade 9.0.31/32 to v9.1 due to a problem with activities solution versioning that ignores patching the v9.1 activities solution and so, we miss dependencies.

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Martin Dolezel 20 on at

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Thank you Pedro, it sounds great. I will hope :-)

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Reefer 40 on at

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I am trying to upgrade from 9.0.33.8 to 9.1.7.5 and I am having exactly these issues so it must have been broken again after it got fixed.

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xavierbe 45 on at

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This issue happening again while we try to upgrade from 9.0.3.88 to 9.1

Thanks

Xavier

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jlu24 5 on at

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is there an update?

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Roman Gebesmair 100 on at

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Did any one make progress on this issue - we are experiencing exactly the same problem

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DXavierbe 5 on at

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We managed to jump to 9.1 from 9.0.26

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