Dynamics On-Prem organization upgrade to 9.1.1.914 error

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Posted on by justjags

Hi,

Our Dynamics on-prem instance got successfully upgraded from 9.0.21.8 to 9.1.1.914 (KB4615457: https://support.microsoft.com/en-us/topic/microsoft-dynamics-365-on-premises-cumulative-updates-ed51f905-cf4e-3641-dc7c-afe2b868eeb9).

However, our existing organization failed when we try to upgrade them. We tried on 2 different environments (development and UAT) and got exact same issue on both.

Dynamics is now at version 9.1.1.914 but our orgs are stuck at version 9.0.31.7.

In log file we saw the most recent error that says:

Microsoft.Crm.CrmException: Encountered non-terminal failures during DBUpdates. Failing actions are: msdynce_SalesInsightsAnchor

We digged further and found msdynce_SalesInsightsAnchor failed because:

Failed to install msdynce_SalesInsightsAnchorException: Microsoft.Crm.PackageDeployment.PackageDeployerException

[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Solution manifest import: FAILURE: The following solution cannot be imported: EmailEngagementPatch_managed

Some dependencies are missing. The missing dependencies are : <MissingDependencies><MissingDependency><Required key="0" type="60" displayName="Enhanced Email" parentDisplayName="Email" solution="msdynce_ActivitiesPatch (9.0.20081.200730005)" id="{63769d04-c74f-4808-b0aa-77339e1b9191}" /><Dependent key="0" type="60" displayName="Enhanced Email" parentDisplayName="Email" id="{63769d04-c74f-4808-b0aa-77339e1b9191}" /></MissingDependency></MissingDependencies>

We tried to manually install the solutions from the installer package cache. msdynce_SalesInsightsAnchor got installed with no errors. But we got a publisher mismatch error during install of msdynce_ActivitiesPatch solution.

We are out of ideas on how to fix this and would appreciate any help on this.

Thanks,

Jags

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aex 5 on at

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RE: Dynamics On-Prem organization upgrade to 9.1.1.914 error

I have the same issue upgrading the MS Dynamics 365 on-prem from v9 (9.0.24.8) to v9.1 (9.1.1.914) - Dynamics 365 Server Service Pack 1, version 9.1 --> and then to 9.1.13.12 (October 2022) v9.1 Update 1.13

All servers have been upgraded to v9.1.13.12, However the organizations remain at 9.0.24.8

The manual update fails with the following error:

Microsoft.Crm.CrmException: Encountered non-terminal failures during DBUpdates. Failing actions are: Scheduling_Anchor, msdynce_MarketingAnchor

Can't upgrade the existing organizations or import the new ones. All failing with the same error.

Please help!!!

What should be the course of action? Can we rollback? If so, to what version and how?
MLarsen 473 on at

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RE: Dynamics On-Prem organization upgrade to 9.1.1.914 error

I resolved this by upgrading the organization from 9.0.37.2 to 9.0.40.5.

Now I am facing the same problem with another organization, going from 9.1.5.25 to 9.1.14.17

Microsoft.Crm.CrmException: Encountered non-terminal failures during DBUpdates. Failing actions are: msdynce_ServiceAnchor, msdynce_SalesInsightsAnchor
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xavierbe 45 on at

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RE: Dynamics On-Prem organization upgrade to 9.1.1.914 error

We resolved the same issue by upgrading from 9.0.3.88 to 9.1
MLarsen 473 on at

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RE: Dynamics On-Prem organization upgrade to 9.1.1.914 error

Facing the same problems upgrading from 9.0.37.2 to 9.1.5.25
TommiSalminen 10 on at

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RE: Dynamics On-Prem organization upgrade to 9.1.1.914 error

Upgrading to 9.1.5 worked for me, while upgrading to 9.1.3 failed.
viso 7 on at

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RE: Dynamics On-Prem organization upgrade to 9.1.1.914 error

I had the same problem with upgrade path 9.0.33 -> 9.1 -> 9.1.11. The DB upgrade failed with the common components like msdynce_SalesInsightsAnchor, Scheduling_Anchor, etc..

Fixed most of the error by making sure that the account running the update is member of the PrivUserGroup.

However I was left with the error regarding Scheduling_Anchor.

After many tries and rollbacks I was able to update the DB successfully with the following upgrade path:

9.0.33 -> 9.0.40 -> 9.1 -> 9.1.11

seems like the fix for me was in version 9.0.40
DXavierbe 5 on at

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RE: Dynamics On-Prem organization upgrade to 9.1.1.914 error

We managed to jump to 9.1 from 9.0.26
Roman Gebesmair 100 on at

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RE: Dynamics On-Prem organization upgrade to 9.1.1.914 error

Did any one make progress on this issue - we are experiencing exactly the same problem
jlu24 5 on at

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RE: Dynamics On-Prem organization upgrade to 9.1.1.914 error

is there an update?
xavierbe 45 on at

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RE: Dynamics On-Prem organization upgrade to 9.1.1.914 error

This issue happening again while we try to upgrade from 9.0.3.88 to 9.1

Thanks

Xavier