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Microsoft Dynamics CRM (Archived)

Add contacts or accounts to marketing list / Cannot read property 'trim'

Posted on by Microsoft Employee

1. Create a static marketing list for contacts
2. Add members (click on the "+"-Button on the marketing list formular)
3. Use the extented search to add members
4. There are some contacts in the search result list (min. 1)
5. Click the 2nd radio button "Add alle members of the search result add to marketing list". With the first button is everything ok (only selected members)
6. Button "Add to marketing list"
7. Nothing happens (long processing dialog window - "...please wait...")
7. After many hours, I try to stop it (F5 or ESC)
8. Following MS CRM error message

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Uncaught TypeError: Cannot read property 'trim' of undefined</Message>
   <Line>5</Line>
   <URL>/_common/global.ashx?ver=-1680205457</URL>
   <PageURL>/MA/Lists/ListQualificationDlg/dlg_query_build.aspx?InvokeType=lqAdd&ListId=%7b5E4401BD-7D4C-E711-80F6-005056A87FE1%7d&ListMemberType=2&dType=1</PageURL>
   <Function>anonymousr:Cannotreadproperty'trim'ofundefined</Function>
   <FunctionRaw>TypeError: Cannot read property 'trim' of undefined</FunctionRaw>
   <CallStack>
    <Function>anonymousr:Cannotreadproperty'trim'ofundefined</Function>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36</BrowserUserAgent>
   <BrowserLanguage>undefined</BrowserLanguage>
   <SystemLanguage>undefined</SystemLanguage>
   <UserLanguage>undefined</UserLanguage>
   <ScreenResolution>1536x864</ScreenResolution>
   <ClientName>Web</ClientName>
   <ClienState>Online</ClienState>
   <ClientTime>2017-06-09T07:31:02</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1031</OrgLanguage>
    <OrgCulture>1031</OrgCulture>
    <UserLanguage>1031</UserLanguage>
    <UserCulture>1031</UserCulture>
    <OrgID>{536BD1A8-57A8-E411-80C8-005056A87FE1}</OrgID>
    <UserID>{F806D980-A629-E711-80F5-005056A87FE1}</UserID>
    <CRMVersion>8.1.0.359</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

CRM-Version: Microsoft Dynamics® CRM 2016 8.1.0.359 (DB 8.1.0.359)
OnPremise german
Different Browser and user
No customization

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Add contacts or accounts to marketing list / Cannot read property 'trim'

    Thank, but do you have any other ideas? I don't want to do this

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Add contacts or accounts to marketing list / Cannot read property 'trim'

    Thanks, Muhammad Azwar Alam. It worked for us.

  • Suggested answer
    M.Azwar Alam Profile Picture
    M.Azwar Alam on at
    RE: Add contacts or accounts to marketing list / Cannot read property 'trim'

    Hi,

    If you have install any update or roll up then try uninstall that update and then check

    Mark answer as verified, if it works for you

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