amend the order of the list of Activity types in the drop down choices under the Add New Activity button

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When I am in an Account record in CRM 365 on-premises and I wish to add a New Activity associated to the chosen Account, under the Add New Activity button the various types of Activity appear.

Is there a way to amend the order of the list of Activity types in the drop down choices under the Add New Activity button?

What I want to do is to move the order of the choices around so that the most common Activities that myself and my colleagues add on a daily basis are moved to the top of the list.

I have the Ribbon Workbench 2016 installed, and I have created a solution to point he Ribbon Workbench to. I'm unsure what to do from this point forward. I added Account and Activity entities to the solution, but cannot locate the button with its drop-down list.

Here is a diagram to further explain what I wish to achieve. If anyone can offer help or assistance it would be received with much appreciation and thanks.

Nigel

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David Jennaway 14,065 on at

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As far as I know, you can't change this. I think the order is hard-coded into CRM

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Hussein Wahba 223 on at

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I tried to edit that by RibbonWorkBench and via solution XML with no hope,

I think it is hard-coded as David said.

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Aric Levin - MVP 30,190 Moderator on at

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Confirming David's response. AFAIK, there is not way to change this order in any supported way. It is by design within the system.

Hope this helps.

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