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Hanging Window

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Posted on by Peter Muchira

1,912

Hi guys,

I have had a unique support incident.

One of the client users cannot open the 'Payables Transaction Window'. When he attempts to open it, the system doesn't respond, insteads it 'hangs' and he has to restart the application to access other areas.

When I logged in to GP as 'sa', it throws up the same problem.

We logged in to the client machine using a different Windows Account. This way, the 'hanging' problem disappeared. But only for like a week. The same problem, for that window ('Payables Transaction Window' ) has surfaced on the new Windows account

The window is not modified.

I thought along the lines of 'temp' files, but I'm not too sure about that.

Any ideas or suggestions ??

Regards,

Peter Muchira.

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Re: Hanging Window

Are you operating in a terminal server enviornment?

Have a look at the dex.ini file on the workstation are there lots of spooler lines at the bottom? If so, back up the dex.ini, then delete these lines, does the problem still occur?

Hard one to debug, but sure we'll try!!!

Ian.

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