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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Approval workflows - n...
Small and medium business | Business Central, N...
Suggested Answer

Approval workflows - notifications back to sender inconsistent

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Posted on by SeanLo 16

Hi,

We have a situation where User A sends a purchase invoice for approval. The invoice is approved by user B and user A receives a notification that it was approved.

However, when User A sends any subsequent purchase invoices for approval, and user B approves them, user A no longer receives any notifications.

Its an issue across a few different users, so not user specific, and the fact that at least one notification was received shows me its not an issue with email access rights or SMTP or anything like that.

Does anyone have any idea what might be causing  this?

Thanks,

Sean

I have the same question (0)
  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Is the approval sent to a complete different user? We have this reported a few times where job queue is collecting a few approvals and send them to the same user which is more efficient but not really helpful in a business process.

    Thank you.

  • SeanLo Profile Picture
    SeanLo 16 on at

    Hi,

    Yes the requests are coming from and going to different users so it doesnt look to be user specific for us.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    The problem seems to be that there is only a single  Job Queue Entry for all approval notifications,  not one Job Queue Entry per sending user.

    That said if multiple users send approval requests within a time range, they will be collected by job queue. There were a few changes created to modify this logic, but these were created for Dynamics NAV 2017 / Dynamics NAV 2018.

    297672 The Sender ID or Email Address field would be incorrect in the Email Notification templates for workflows.

    If you are still experiencing this behavior, maybe a workaround would be to modify the job queues behavior to not send faster? Alternatively, if you have a repro in standard, feel free to raise the issue to Microsoft via your partner or CSP.

    Thank you.

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