RM statements being attached as txt files instead of PDF

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Posted on by Jameson Anyong

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Hi,

I am running into an issue with a company in Dynamics GP 2013 that sends out RM statements as text files instead of PDF. The test company running on the same machine will send out PDF statements fine.

They are not using the template function, statements are set up to send out the standard RM way through the Options button in the Customer card rather than using the email button.

Has anyone run into anything like this before? Is there any setting which tells GP to use a text file when sending out RM statements? I have checked the security settings and the user has the same settings in the live and the test company, but the behavior is still different.

Your thoughts are appreciated.

Thanks!

Jameson

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Olaf Laos 1,890 on at

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RE: RM statements being attached as txt files instead of PDF

I believe this function requires Adobe Acrobat to be located where the GP client is. When you say "Test company running on the same machine" I presume you are referring to the server?

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MansoorNaqvi 5 on at

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RE: RM statements being attached as txt files instead of PDF

I have same problem, not sure how to fix this.

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carolhwasha 147 on at

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RE: RM statements being attached as txt files instead of PDF

I also have the same issue, please post the solution that you used to resolve this issue. This functionality was tested successfully and then all of a sudden, GP started sending as text instead of PDF.

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Community Member on at

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RE: RM statements being attached as txt files instead of PDF

Hi,

please go through the KB Article 859218 for the steps to setup PDF format,

vkbexternal.partners.extranet.microsoft.com/.../ViewContent.aspx

And also Make sure the Adobe Acrobat writer is installed in the Machine where you are running the GP.

Regards,

Santosh G

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soma 24,410 on at

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RE: RM statements being attached as txt files instead of PDF

Make sure Adobe Acrobat writer is configured in GP Installation machine. If yes, before printing RM Statement, set the default printer as pdf writer on printer setup and destination window.

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carolhwasha 147 on at

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RE: RM statements being attached as txt files instead of PDF

Thank you for the suggestions, however it is still sending a text attachment instead of PDF. My PDF writer is installed, I have an adobe PDF under printers which I have set as default.

To confirm that this PDF is working, if I open a GP report and click send as PDF, it sends correctly in the PDF format.

Any suggestions?

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carolhwasha 147 on at

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RE: RM statements being attached as txt files instead of PDF

Thanks , I will check this now and advise

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carolhwasha 147 on at

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RE: RM statements being attached as txt files instead of PDF

Thanks for the suggestions, those steps have been completed but the system still attaches txt instead of PDF , the system was working in for the past days and then it just started attaching a txt file instead of PDF. I have Adobe Acrobat 9 standard installed and the PDF printer shows on the devises and printers on windows.

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AESmithBL 30 on at

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RE: RM statements being attached as txt files instead of PDF

Hi,

We have the same problem after upgraded to GP2013. Very interesting we found that after the upgrade, the majority statement sent with TXT attachment but there were several customers statements sent with PDF.

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Community Member on at

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RE: RM statements being attached as txt files instead of PDF

I have a client with the exact same issue. Statements were emailing fine in 2010 but after the upgrade to 2013 they only send in txt. They print normally to the screen and can be sent out from there in pdf but when emailed directly they only go out in txt.

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