Notifications
Announcements
No record found.
Since yesterday, we can no longer choose different languages for our templates. Before we had all of our templates in 3 languages because we give support in 3 languages. Since today, the option to select the language of an email template seems to be gone
We are having the same issue with several agents working in several languages. This caused some problems yesterday when we got the update. I've suggested two different workarounds for now.
1. Everyone set the system to English and change all templates to English, rename the templates so they start with a language code. For example: "FR Invoice template"
or
2. Keep the language settings but create one template copy per country and name them like in the first example.
Not the best of solutions, but it works for now. I'm hoping for a change from Microsoft though.
Best Regards
Michael
We went for option 1.
I changed the languages to English and modified the titles (adding EN, FR and NL)
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 53 Super User 2025 Season 2
Daniyal Khaleel 27 Most Valuable Professional
Soundari 15
