Email Configuration in D365 for Marketing stand-alone app

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Posted on by pdr469

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I have a stand-alone D365 for Marketing trial running that works just fine except that I can’t seem to get the email piece working properly. I have the trial connected to an O365 E3 trial that has my email setup and I also managed to find a Settings area in the stand-alone app that let me access and setup Email Configuration. The problem is, I can send a test email without issue but unfortunately I can’t get a simple customer journey to send an email. Is Customer Engagement required for the email piece to work properly or can it take more than an hour for an email to send or is there a performance issue presently? All my journey does is pull in a subscription list and then is supposed to send a marketing email I set to Live. The journey doesn’t have errors but doesn’t seem to do anything. I also tried sending an email activity for a Contact and the status is "Sent" but it's been well over an hour and I haven't received the email.

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megcda 2,192 on at

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RE: Email Configuration in D365 for Marketing stand-alone app

Hi pdr469,

Please follow the instructions in this help document to successfully setup a Marketing trial which will work with email correctly.

Thanks,

Megan