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Small and medium business | Business Central, N...

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One User Cannot Send E-Mail on Behalf of Another

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Posted on by john.ellis

3,530

Hi:

All users can send e-mails from within Business Central.

One user, however, receives the error message below upon trying to e-mail a posted sales invoice to another user within the same domain.

Why?

Thanks!

John

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Dynamics 365 Business Central

Dynamics 365 Business Central

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YUN ZHU 102,763 Super User 2026 Season 2 on at

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Hi, Just one possibility, If the Account Type is Current User, does the user not have a license for Office?

For example,

In addition, this issue has been mentioned in CRM, looks like a user permission issue, and I hope it can give you some tips.

https://learn.microsoft.com/en-us/previous-versions/troubleshoot/dynamics/crm/errors-occur-when-sending-on-behalf-of-or-send-as-another-user-via-crm-email-router

Thanks

ZHU

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