Hi All,
I am having a strange error with one of the workflows I have in our system and can't for the life of me figure out why.
The workflow I have setup runs when a new e-mail is created in the system. The first step in the workflow is a check to see if the email is from our queue "Support". If this is true then the next step is to stop the workflow. I have uploaded a screen shot of the workflow here.
The issue I am having is that sometimes when the workflow runs it stalls with the generic error "An error has occured. Try this operation again." I have uploaded a copy here.
The majority of the time this workflow works fine but I have about 5 - 10 cases per day where it fails on this step with this error. I can not find any similarities between the emails so can't really provide a pattern as to why it is happening. The only thing I have noticed about the emails that is the same is that they all have the warning "The email below might contain script or content that is potentially harmful and has been blocked". But this doesn't make sense to be the cause as I have plenty of other e-mail with this warning which progress through the workflow fine.
I have turned on trace logging and have a copy of a trace from when an error occured but am not sure what I am looking at.
Any help with this would be greatly appreciated. Thanks for your time.
Sam Wettig.
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