Forwarded emails not being shown in CRM queues

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Hi Folks,

we are running CRM 2016 and we have an issue with our CRM Queues.

If we Forward user1@Domain.com to user2@domain.com on our Exchange Server and the CRM email queue is configured for user2@domain.com, the mails sent to user1@domain.com are not appearing in the Queue.

Any ideas?

Chris

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Radu Chiribelea 6,667 on at

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Hi Chris,

Can you please make sure that user2@domain.com appears in the recipient list (TO, CC) of your forwarded email?

If CRM does not see the email address, of the mailbox that it is monitoring as part of the recipient list, then it will not track it.

This is by design.

Hope this help

Regards,

Radu

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Community Member on at

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Thanks, Radu.

This is the case. I'm not sure if it is possible to fix this with Exchange :-)

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Radu Chiribelea 6,667 on at

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Hi Chris,

Maybe you can configure the rule on exchange and add ToRecipient.

Please see technet.microsoft.com/.../bb123534(v=exchg.160).aspx

Regards,

Radu

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Community Member on at

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Thanks for your Suggestion, Radu.

I'll give it a test this/ next week on my Exchange development Environment.

Regards,

Chris

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Radu Chiribelea 6,667 on at

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Cool - let me know how it goes and if it solves your issue :)

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Community Member on at

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Hi Radu - quick update. I've managed to solve the Problem with a Transport rule.

Thank you for the help - well done!!

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Radu Chiribelea 6,667 on at

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Hi Chris,

Thank you for your reply. I'm glad that the issue is now fixed.

If my answer helped solve the problem - could you please mark it as verified :)?

I appreciate it.

Regards,

Radu

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AbhinavCRMPortal 15 on at

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Hi Chris,

I am also facing a similar issue, can you please explain (step by step) what need to be done to resolve it.

Appreciate your help on this.

Thanks,

Abhinav

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