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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Forwarded emails not b...
Microsoft Dynamics CRM (Archived)

Forwarded emails not being shown in CRM queues

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Posted on by Community Member

Hi Folks,

we are running CRM 2016 and we have an issue with our CRM Queues.

If we Forward user1@Domain.com to user2@domain.com on our Exchange Server  and the CRM email queue is configured  for user2@domain.com, the mails sent to user1@domain.com are not appearing in the Queue.

Any ideas?

Chris

*This post is locked for comments

  • AbhinavCRMPortal Profile Picture
    AbhinavCRMPortal 15 on at
    RE: Forwarded emails not being shown in CRM queues

    Hi Chris,

    I am also facing a similar issue, can you please explain (step by step) what need to be done to resolve it.

    Appreciate your help on this.

    Thanks,

    Abhinav

  • Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Forwarded emails not being shown in CRM queues

    Hi Chris,

    Thank you for your reply. I'm glad that the issue is now fixed.

    If my answer helped solve the problem - could you please mark it as verified :)?

    I appreciate it.

    Regards,

    Radu

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Forwarded emails not being shown in CRM queues

    Hi Radu - quick update. I've managed to solve the Problem with a Transport rule.

    Thank you for the help - well done!!

  • Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Forwarded emails not being shown in CRM queues

    Cool - let me know how it goes and if it solves your issue :)

  • Community Member Profile Picture
    Community Member on at
    RE: Forwarded emails not being shown in CRM queues

    Thanks for your Suggestion, Radu.

    I'll give it a test this/ next week on my Exchange development Environment.

    Regards,

    Chris

  • Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Forwarded emails not being shown in CRM queues

    Hi Chris,

    Maybe you can configure the rule on exchange and add ToRecipient.

    Please see technet.microsoft.com/.../bb123534(v=exchg.160).aspx

    Regards,

    Radu

  • Community Member Profile Picture
    Community Member on at
    RE: Forwarded emails not being shown in CRM queues

    Thanks, Radu.

    This is the case. I'm not sure if it is possible to fix this with Exchange :-)

  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at
    RE: Forwarded emails not being shown in CRM queues

    Hi Chris,

    Can you please make sure that user2@domain.com appears in the recipient list (TO, CC) of your forwarded email?

    If CRM does not see the email address, of the mailbox that it is monitoring as part of the recipient list, then it will not track it.

    This is by design.

    Hope this help

    Regards,

    Radu

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