New User Access

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I added a new user with power user access in Dynamic GP 10, but this user is getting no data running Financial reports. Other GP users with the same access (Power User) is having no problems running these reports. Help!

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Kumar_Sat 1,282 on at

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Have you granted access to the company for this user? If yes and still not working, then I would recommend delete the user and recreate it.

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Community Member on at

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I deleted and recreated the user as you suggested and it did not work. I still cannot pull data to the financial reports. Do you have any other suggestions?

Thanks in advance for you help.

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KirkLivermont 5,985 on at

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Leon,

Could you elaborate on which reports the user is having trouble with? If it is reports within GP I suspect the user is not set to use the correct report dictionary.

Kirk

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Community Member on at

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Yes, these reports are within GP and they are the Financial Reports.

Also, this user is accessing GP via remote desktop to the GP server. Other end users, using client based and Remote desktop connection with power user access are able to pull down data in the reports.

Thank you.

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Jeyakumar 592 on at

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Try to run the report using sa user.Because Power User does not have all rights in GP as SA does.Please try and let me know.

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Community Member on at

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I am able to pull down data using sa user. Other power users in the office are able to pull data running the same reports.

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Jeyakumar 592 on at

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Please follow the below steps and try to run the report.

1.Open Sql Server

2.Go to Security-->Login-->Right Click-->New Login

3.Add Windows user(who are all accessing GP via remote desktop to the GP server)

4.Select Server Roles and provide public

5.Select User Mapping and Provide DYNGRP,public role for Company databases

6.Try to run the report

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Jeyakumar 592 on at

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Still if you are facing same issue,For testing Purpose Open Sql Server-->Select Newly Added Windows user-->Provide sysadmin role in under Server Roles.Try to run the report and let me know.

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Community Member on at

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added sysadmin role for new user, same results.

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Community Member on at

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I have experienced similar issue (in GP 2016) for even adding a regular user, who could not work properly. I found it odd and simply removing the user and recreating it resolved the case. I have been able to reproduce this scenario over and over.

It seems some glitches during user creation causes the problem.

I call it as common phenomenon of Microsoft, (if Microsoft does not work, restart it, it will work)

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