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I have configured my dashboard as per followin configuration,
Hosted Control: CRM page
Pre-Fetch data: Checked
Hosting Type: IE Process
Action Call: Navigate
Data: url= /main.aspx
Once my dashboard opens I navigate to person entity and click on a contact. My requirement is it should open in a new page but it does not.
I have written my Windows Navigation Rule with following settings.
From: Dashboard (entity)
Entity: contact (schema name)
Pop Up
In Place
Route window
Target Tab: Contact Hosted Control
Show Tab: Contact Hosted Control
But it never works and it opens up the contact page in same crm page. Strangely if I change my ActionCall and open any other CRM page other than Dashboard than it works fine. I am amazed why it works with others but not with dashboard.
Please help!
Hi Tiago,
I am using Web Client.
My Unified Service Desk Component Type is CRM Page. Also, I am not sure how can I check if it matches to the interface that I am using?
CRM Verison v8.2
USD version 4.1
Hello Faran,
Are you using Web Cient or Unified Interface?
Is the Unified Service Desk Component Type from the hosted control matching the interface you are using?
What is your CRM and USD version?
Best regards,
Thank you for using Microsoft Dynamics 365 Communities,
https://community.dynamics.com/crm/b/dynamicscrmsupportblog
Dynamics CRM Support Engineer - Customer Engagement
Microsoft
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