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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Dynamics 365 Customer ...
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Dynamics 365 Customer Workspace App: Omnichannel Productivity Pane

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Posted on by D365EL 306

Hello Community,

When working with Omnichannel in the D365 Customer Service Workspace App, is the productivity pane window (circle below where we can see the Smart Assist, Agent Script, etc.) on the right side “responsive” and will dynamically adjust based on browser and device? I believe the answer is yes, but would like to confirm.

pastedimage1680637959039v1.png

Also, does anyone know the “width size dimension” of this productivity pane window?

Any insights would be appreciated, thank you!

I have the same question (0)
  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at
    RE: Dynamics 365 Customer Workspace App: Omnichannel Productivity Pane

    Hey!

    I've used the Developer tools to check, and from what I see, the SmartAssist is being called within SidePanes.  Documentation is on https://learn.microsoft.com/en-us/power-apps/developer/model-driven-apps/clientapi/create-app-side-panes and https://learn.microsoft.com/en-us/power-apps/developer/model-driven-apps/clientapi/reference/xrm-app-appsidepane 

    Regards,

  • D365EL Profile Picture
    D365EL 306 on at
    RE: Dynamics 365 Customer Workspace App: Omnichannel Productivity Pane

    Hi PerezAguiar ,

    Thank you for your reply! However, my questions are:

    1. Is the productivity pane window “responsive” - meaning, it will dynamically adjust in size based on browser and device? I believe the answer is yes, but would like to confirm.

    2. What's the “width size dimension” of this productivity pane window? Is this information something I could find out?

    Thank you!

  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at
    RE: Dynamics 365 Customer Workspace App: Omnichannel Productivity Pane

    Hey!

    Yes.  ON learn.microsoft.com/.../oc-view-ai-suggested-cases-articles, you can see that the screenshot is pretty similar.

    Regards,

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