Record is unavailable error on click of + button

(0) Share

Report

Posted on by Community Member Microsoft Employee

Hi experts,

I have 2 main case forms

I customized the command of the case subgrid + new button to open a case form based on the value selected of field new_businessunit.

When I click the button, my script is getting triggered but I'm getting the following error:

Screen-Shot-2018_2D00_06_2D00_08-at-11.40.22-AM.png

Here is the log file:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Crm.CrmException: incident With Id = 6a3fccfa-8415-47d2-a4e2-6a94cda3599c Does Not Exist
   at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
   at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()
   at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String[] columns, Guid auditingTransactionId, Boolean addRequiredColumns)
   at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String[] columns, Boolean addRequiredColumns)
   at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.LazyLoadEntity()
   at System.Lazy`1.CreateValue()
   at System.Lazy`1.LazyInitValue()
   at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.WriteFormDataJson(TextWriter writer)
   at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.WriteFormattedEntityData(TextWriter writer, Boolean isTurboForm)
   at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #26A02C61Detail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ActivityId>27b07d81-f0c5-4f1c-8bc5-7cf96af80b23</ActivityId>
  <ErrorCode>-2147220970</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
  <Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---&gt; Microsoft.Crm.CrmException: incident With Id = 6a3fccfa-8415-47d2-a4e2-6a94cda3599c Does Not Exist
   at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
   at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()
   at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String[] columns, Guid auditingTransactionId, Boolean addRequiredColumns)
   at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String[] columns, Boolean addRequiredColumns)
   at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.LazyLoadEntity()
   at System.Lazy`1.CreateValue()
   at System.Lazy`1.LazyInitValue()
   at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.WriteFormDataJson(TextWriter writer)
   at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.WriteFormattedEntityData(TextWriter writer, Boolean isTurboForm)
   at Microsoft.Crm.Application.Pages.Form.FormDataPage.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #26A02C61</Message>
  <Timestamp>2018-06-08T06:11:23.1766985Z</Timestamp>
  <ExceptionRetriable>false</ExceptionRetriable>
  <ExceptionSource i:nil="true" />
  <InnerFault>
    <ActivityId>27b07d81-f0c5-4f1c-8bc5-7cf96af80b23</ActivityId>
    <ErrorCode>-2147220969</ErrorCode>
    <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
    <Message>incident With Id = 6a3fccfa-8415-47d2-a4e2-6a94cda3599c Does Not Exist</Message>
    <Timestamp>2018-06-08T06:11:23.1766985Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault i:nil="true" />
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
  </InnerFault>
  <OriginalException i:nil="true" />
  <TraceText i:nil="true" />
</OrganizationServiceFault>

Thanks,

Jon

*This post is locked for comments

All responses (6)

Answers (2)

Suggested answer

BharatPremji 2,485 on at

Like (0)

Report

RE: Record is unavailable error on click of + button

Jon,

Just saw your using CRM Online, you should be using the Xrm.Navigation.OpenForm:

docs.microsoft.com/.../openform

Note there was an error in the Microsoft documentation regarding the formid parameter:

stackoverflow.com/.../xrm-navigation-openform-not-honouring-formid

Bharat
Community Member Microsoft Employee on at

Like (0)

Report

RE: Record is unavailable error on click of + button

Hi all,

I tried it one by one and it started to work. I didn't even change anything but it started to work. If I get stuck somewhere, I will reach out again.

Not sure why Dynamics behaves this way sometimes.

Thanks for your help!

Jon
Verified answer

gdas 50,085 on at

Like (0)

Report
RE: Record is unavailable error on click of + button

Hi Jon ,

Try with this -

function OpenCase() { var parameters = {}; var windowOptions = { openInNewWindow: true }; var formId = Xrm.Page.ui.formSelector.getCurrentItem().getId(); var unit = Xrm.Page.getAttribute("new_businessunit").getValue(); var name = Xrm.Page.getAttribute("name").getValue(); alert(name); if (unit == "100000001") { parameters["formid"] = "6a3fccfa-8415-47d2-a4e2-6a94cda3599c"; ///Make Sure your formId is correct Xrm.Utility.openEntityForm("incident", null, parameters,windowOptions); } else { parameters["formid"] = "4a63c8d1-6c1e-48ec-9db4-3e6c7155334c"; // Make Sure formid is correct Xrm.Utility.openEntityForm("incident", null, parameters,windowOptions); } }

You can also try without form id .
Verified answer

BharatPremji 2,485 on at

Like (0)

Report

RE: Record is unavailable error on click of + button

Hi Jon,

Try opening the Form without any of the parameters (except formid)

If that works and opens the correct form, build up the parameters one by one until you hit the error. I have found that if any of the values you are passing in are NULL it will throw an error.

Also, try changing the GUID to upper case, see if that makes any difference

Regards

Bharat
Community Member Microsoft Employee on at

Like (0)

Report
RE: Record is unavailable error on click of + button

Hi Goutam,

I am passing the form ID in the code:

function OpenCase() { var formId = Xrm.Page.ui.formSelector.getCurrentItem().getId(); var unit = Xrm.Page.getAttribute("new_businessunit").getValue(); var name = Xrm.Page.getAttribute("name").getValue(); alert(name); if (unit == "100000001") { /*var parameters = { new_address1_city: Xrm.Page.getAttribute("address1_city").getValue(), new_siteaddress: Xrm.Page.getAttribute("address1_composite").getValue(), new_orgcode: Xrm.Page.getAttribute("new_orgcode").getValue(), new_orglocationcode: Xrm.Page.getAttribute("new_orglocationcode").getValue(), new_supportgroupmember: Xrm.Page.getAttribute("new_supportgroupmember").getValue(), new_primaryphone: Xrm.Page.getAttribute("telephone1").getValue(), };*/ parameters["formid"] = "6a3fccfa-8415-47d2-a4e2-6a94cda3599c"; //DRB Case Form ID /*parameters["customerid"] = Xrm.Page.data.entity.getId().replace('{', "").replace("}", ""); parameters["customeridname"] = Xrm.Page.getAttribute("name").getValue(); parameters["customeridtype"] = Xrm.Page.data.entity.getEntityName();;*/ Xrm.Utility.openEntityForm("incident", null, parameters); } else { /*var parameters = { new_address1_city: Xrm.Page.getAttribute("address1_city").getValue(), new_siteaddress: Xrm.Page.getAttribute("address1_composite").getValue(), new_orgcode: Xrm.Page.getAttribute("new_orgcode").getValue(), new_orglocationcode: Xrm.Page.getAttribute("new_orglocationcode").getValue(), new_supportgroupmember: Xrm.Page.getAttribute("new_supportgroupmember").getValue(), new_primaryphone: Xrm.Page.getAttribute("telephone1").getValue(), }; */ parameters["formid"] = "4a63c8d1-6c1e-48ec-9db4-3e6c7155334c"; //Unitec Case Form ID /*parameters["customerid"] = Xrm.Page.data.entity.getId().replace('{', "").replace("}", ""); parameters["customeridname"] = Xrm.Page.getAttribute("name").getValue(); parameters["customeridtype"] = Xrm.Page.data.entity.getEntityName();;*/ Xrm.Utility.openEntityForm("incident", null, parameters); } }

Thanks,

Jon
Suggested answer

gdas 50,085 on at

Like (0)

Report

RE: Record is unavailable error on click of + button

Hi Jon ,

How do you opening the record ? Seems the GUID you are passing is not available in the database in the Update form.

Record is unavailable error on click of + button

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Top 10 leaders for November!

Tips for Writing Effective Suggested Answers

Leaderboard

Featured topics

Product updates

Record is unavailable error on click of + button

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Top 10 leaders for November!

Tips for Writing Effective Suggested Answers

Subscribe to

Leaderboard

Featured topics

Product updates