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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Intercompany transacti...
Small and medium business | Business Central, N...
Answered

Intercompany transaction between environment not working

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Posted on by Juliof_89 10
Hi, I setup intercompany transactions between two environments using External setup and I was able to create each trading partners and connected successfully. However, when I send transactions (Interco General Journals, Sales Orders, POs) I see them in Handled Intercompany Outbox transactions page but nothing gets received in the other company.
 
Note: I had been using intercompany transactions between different companies in this environment without any issues. 
 
Has anyone tried the external intercompany setup, run into any issues or processed intercompany transactions between two BC environments sucessfully?
 
Thank you
 
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 92,891 Super User 2025 Season 2 on at
    Intercompany transaction between environment not working
    Hi, I have tested it before and I hope the information below can give you some tips.
     
    Thanks
    ZHU
  • Katrina S Profile Picture
    Katrina S 4 on at
    Intercompany transaction between environment not working
    Hi Yun - our intercompany setup is the same as the consolidation setup using an external environment.  And our consolidation setup works. However, when we send the SO, the other side doesn’t show the creation of the PO.  It shows the SO as a handled transaction but we cannot find it on the other side. 
     
    Any hints will be appreciated! 
     
    Thank you! 
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 92,891 Super User 2025 Season 2 on at
    Intercompany transaction between environment not working
    If you don't have any customizations, it is recommended that you submit an SR to Microsoft and let them help investigate the issue. This may be a standard issue.
     
    Hopefully other experts can give you better advice.
    Thanks
    ZHU
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 8,182 Super User 2025 Season 2 on at
    Intercompany transaction between environment not working
    did you check if the receive related setup is done properly, such as auto receive or manual? 
  • Gaspari Profile Picture
    Gaspari 4 on at
    Intercompany transaction between environment not working

    First of all, I would like to thank Jun Wang and Yun Zhu for the shared tips and inform you that I followed all the steps described in the provided links. Thank you very much for the guidance!

    However, I am still facing an issue similar to the one reported by Juliof and Katrina S.

    Let me describe the current scenario:
    I have two companies set up, one in Brazil (using a partner's localization) and another in Canada (with Microsoft's localization). The Intercompany settings are configured for manual sending and receiving in both companies. My goal is to ensure that documents are correctly directed to the respective inboxes of each company.

    Currently, the sales and purchase documents generated in the Brazilian company are correctly received in the Canadian company's inbox. However, the documents generated in Canada are not being received in the Brazilian company's inbox.

    Has anyone made progress on resolving this issue? Or will it be necessary to open a Service Request (SR) with Microsoft?

    Thank you in advance for your attention and support!

  • CU11031347-0 Profile Picture
    CU11031347-0 14 on at
    Intercompany transaction between environment not working
     
  • Verified answer
    CU11031347-0 Profile Picture
    CU11031347-0 14 on at
    Intercompany transaction between environment not working
    Hi All,
     
    I had exactly the same problem In company A I had created the sales order, send it to receiving company B. However it was nowhere to be found in company B. 
     
    The problem was that in sandbox job queue wasn't runing automatically. So I had to use the option: "run once" the job queue in receiving company to get the document. 
     
     
    Also, if you are delegated user, then the job queue entry won't be created. You must then get it done by somone else , preferably an accountant.
    I hope it helps :)
    Aga

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