Custom activity entity - can´t select queues on party list fields as "To"

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Posted on by Ignacio Suburu

Hi,

I created a new activity entity to work as a calendar. I want to use To, From and CC fields to send an email when a specified due date is reached. My problem is that i want to be able to select queues on the party list fields mentioned before but i can´t. The only options available are Account, Contact, Lead and User as shown in the picture:

2654.Forum.png

I thought maybe there was a JS not letting display the queues option but theres not.

Hope someone knows the answer.

Thanks!

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LuHao 40,876 on at

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RE: Custom activity entity - can´t select queues on party list fields as "To"

Hi Ignacio,

This is actually by design, Queue records cannot be added to the To field of a custom activity.

The reason that OOTB activity entities (such as Email) can add Queue to the To field is because it has an N: 1 relationship with the Queue entity.

As shown below, the field of this relationship is Sender, so users can add Queue to the To field through this relationship.

However, custom activity entity does not have this OOTB relationship.

And if you manually create such a relationship, this is useless.

Therefore, custom activity entities cannot use Queue as the recipient.
Ignacio Suburu 15 on at

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RE: Custom activity entity - can´t select queues on party list fields as "To"

Hi,

When i create an email, i can select a queue. And i added Queue entity to the app but is still not working.

This are party list fields but with restricted values to chose, i don´t know why.
LuHao 40,876 on at

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RE: Custom activity entity - can´t select queues on party list fields as "To"

Hi Ignacio,

If you create an email in the same app, could you select Queue in the party list field?

In addition, please check if Queue entity has been added to this app.