Support Partner

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Posted on by Community Member

Hello,

We have a support agreement for Microsoft Great Plains, we pay a yearly fee, which I understand entitles us to all current upgrades. If we are unhappy with our current support partner, how do I go about locating a new partner, and can you confirm we can switch partners. We are in Illinois.

Thanks

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MG-16101311-0 26,225 on at

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Most partners will be able to process a change of partner form on your behalf. I recommend you check out Marlena Stark over at Dexpro Dynamics - dexprodynamics.com/about. She's in the Chi-town area.

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Community Member on at

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Thanks for your help, it is appreciated.

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MG-16101311-0 26,225 on at

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Sorry to hear you had a bad experience. Most partners out there do a very good job and other times you can work out with them what went wrong, but if you are at the point of no return, is best to move on.

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L Vail 65,271 on at

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Hi,

I think the customer themselves has to initiate the partner change on the Internet inside of CustomerSource. Of course, the new partner would be delighted to walk them through this, but i don't think the new Partner can do it on their own. Good call on dexprodynamics.com/about

Leslie

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