GP 2013 data entry windows - why are fonts & windows so small

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Posted on by Community Member Microsoft Employee

After receiving a new computer with Windows 7 and a large HD monitor (24") I had problems with the data entry windows in GP 2010 being very small. I was finally able to adjust my resolution and DPI settings so that I could at least complete my work without killing my eyes. However, we recently upgraded to 2013 and the data entry/inquiry widows and the fonts within those windows are even smaller. I have adjusted my resolution to 1440 x 900 and a DPI setting of 132% and still find things are still small, although not as bad when set at the default of 1920 x 1080 and DPI of 100%. With all the large HD monitors out there today I find it hard to believe that I am the only personal having these issues. Hoping someone out there has experienced the same problems and can help me get this resolved.

Thank You,

Malia Behm

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Ken Roy 490 on at

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RE: GP 2013 data entry windows - why are fonts & windows so small

@Daniel Underwood,

This worked great for me on a MS Surface Pro 1 and MS Surface Pro 4.
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Community Member Microsoft Employee on at

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RE: GP 2013 data entry windows - why are fonts & windows so small

Hi, I found a fix which works on the MS Surface and Windows 10. On the app launch icon, go to Properties, then compatibility. Amend to run with Windows 7 settings and check the box "Override high DPI scaling behaviour: Scaling performed by" and choose system from the drop down menu.

Hope this helps someone, works for me anyhow.
john doel 335 on at

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RE: GP 2013 data entry windows - why are fonts & windows so small

GP 2016 has the same behavior that GP 2013 and GP 2015 do in that the window sizes do not scale with DPI.

I have a Surface Pro 3 that ships with DPI at 150% and resolution is 2160x1440. This is the same kind of configuration you would see with a monitor that has a very resolution with DPI configured to inflate window sizes.

What's very odd about all of this is that while GP 2013, 2015, and 2016 do not recognize and inflate their window sizes with DPI, GP 2010 does.

I ended up turning DPI "off" (100%) and using the Nvidia display drivers to create a custom 1440x960 (maintaining 1.5 aspect ratio). This "fixes" applications like GP and others that do not recognize DPI and scale with the setting. 1440x960 at 100% DPI is the same effective resolution as 2160x1440 at 150% DPI (2160/1.5=1440 and 1440/1.5=960). You lose some visual clarify/fidelity to be sure but not as much as I thought and I'm perfectly happy with the Surface Pro 3 at 1440x960 at DPI at 100%. It's at least the lesser of 2 evils for me. The other very annoying application that has this issue is RDP when RDPing into a server that is Windows Server 2008 or lower. It doesn't seem like there's enough broad support for DPI for it to be used as a "solution" for inflating the window sizes for large resolution monitors.
Community Member Microsoft Employee on at

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RE: GP 2013 data entry windows - why are fonts & windows so small

Is there a fix for this yet? We now have GP2015 running on Windows 7 and it is brutal on the eyes!
L Vail 65,271 on at

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RE: GP 2013 data entry windows - why are fonts & windows so small

Frank,

The resolution is that they are Tracking it, not that they've actually fixed it.

Leslie
L Vail 65,271 on at

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RE: GP 2013 data entry windows - why are fonts & windows so small

There are 89 votes now!
L Vail 65,271 on at

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RE: GP 2013 data entry windows - why are fonts & windows so small

Ian,

Sadly, the style sheet no longer controls the home page layout/fonts, etc.

Kind regards,

Leslie
john doel 335 on at

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RE: GP 2013 data entry windows - why are fonts & windows so small

For my purposes with the Surface Pro 3, I installed the Intel HD Graphics Control Panel, which you can use to create your own custom resolutions. I used that to add a 1440x960 resolution for the Surface Pro 3. That is effectively what the resolution is when you run 2160x1440 with DPI at 150% (2160/1.5=1440 and 1440/1.5=960). This "fixes" the DPI scaling issue (which is not just an issue with GP, but other things as well). Yes, you do lose some clarity/sharpness since it's at a lower resolution, but this was worth it to me to get around the DPI scaling issue. I've done things like for GP deployments that use GP 2013/2015 and have high resolution devices with DPI scaling turned on to counteract the effect having a high resolution has on a display.

It's still odd to me that this works in GP 2010, but not 2013 and 2015. I guess it "accidentally" works in GP 2010.
Community Member Microsoft Employee on at

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RE: GP 2013 data entry windows - why are fonts & windows so small

Crystal,

Here is the reply I received when I contacted GP support to get an update when this issue is going to be addressed. They are not planning to fix this issue see their reply below. would you happen to know the ID number of the bug that was written up?

The best thing you can do is go to the connect site to up-vote\comment on this issue.

connect.microsoft.com/.../810963

If you can’t go directly to the link above, try going here first and making sure you have an account for GP. connect.microsoft.com/.../accepting-suggestions

Get everyone you can to go and up-vote this issue so that the Development team knows how much of an impact it is having on our customers and that it is a highly requested product suggestion.

If you have any questions or concerns, please let me know.

Best Regards,

Chris Bulson

Systems Team

Microsoft Dynamics GP Support

Chris Bulson <chrisbu@microsoft.com>

This is a major issue with GP 2013 and it should be addressed. I have customers stating they are handing cheater readers out to all of their employees so they can see the text in the GP windows.

Deb
Sheri Ibbotson 712 on at

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RE: GP 2013 data entry windows - why are fonts & windows so small

I am so glad to hear that method helped you.. its better than no fix at all... my clients seem to like the results as well..