Unable to upgrade to Microsoft Dynamics GP 2010sp 4 to GP2013

(0) Share

Report

Posted on by Community Member

Hello,

When I want to upgrade to Microsoft dynamics GP 2010 sp4 to Microsoft dynamics 2013 it gives me this error "There was a problem ascertaining the product version information. Microsoft Dynamics GP utilities will now exist. Please check the duninstall.log file for more information".

Please how do I rectify this error.

I need help.

thank you

*This post is locked for comments

All responses (2)

Answers (0)

Jeff Garrison 2,485 on at

Like (0)

Report

RE: Unable to upgrade to Microsoft Dynamics GP 2010sp 4 to GP2013

Yes....speaking from experience, check the duinstall.log and it will tell you that the product 0 is unable to upgrade to the version you are trying to. You cannot just upgrade to the most current version. If you are using a Year End Payroll version, you must wait until the next in the path you are using is released.
Suggested answer

Congruent Dynamics 735 on at

Like (0)

Report

RE: Unable to upgrade to Microsoft Dynamics GP 2010sp 4 to GP2013

Hi FUNMILAYO,

If you install Service Pack 4 for Microsoft Dynamics GP 2010, you cannot upgrade to Microsoft Dynamics GP 2013 until the release of the US Payroll Year End Update in Mid-November.

Reference Link:

blogs.technet.com/.../service-pack-4-for-microsoft-dynamics-gp-2010-has-released.aspx