Hello,
When I want to upgrade to Microsoft dynamics GP 2010 sp4 to Microsoft dynamics 2013 it gives me this error "There was a problem ascertaining the product version information. Microsoft Dynamics GP utilities will now exist. Please check the duninstall.log file for more information".
Please how do I rectify this error.
I need help.
thank you
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Yes....speaking from experience, check the duinstall.log and it will tell you that the product 0 is unable to upgrade to the version you are trying to. You cannot just upgrade to the most current version. If you are using a Year End Payroll version, you must wait until the next in the path you are using is released.
Hi FUNMILAYO,
If you install Service Pack 4 for Microsoft Dynamics GP 2010, you cannot upgrade to Microsoft Dynamics GP 2013 until the release of the US Payroll Year End Update in Mid-November.
Reference Link:
blogs.technet.com/.../service-pack-4-for-microsoft-dynamics-gp-2010-has-released.aspx
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