No Log Entry in Event Viewer for fault log

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Hi. I have some code for creating entities via the MS Dynamics CRM SDK. I am working with on-premise CRM. I am trying to create an account entity but getting an exception, the Message for which is:

Message: System.InvalidOperationException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #CBC4C66D

The online documentation https://msdn.microsoft.com/en-gb/library/gg327884.aspx advises me to look in the Event Viewer on the CRM server for the detail of the error log. However, there is no entry in the event log that corresponds to this error. I have tried searching for the reference number and it isn't there.

Do I need to activate some setting to enable fault logging in the application event log?

Many thanks for any help you can give me.

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