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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / the underlying connect...
Microsoft Dynamics AX (Archived)

the underlying connection was closed a connection that was expected to be kept alive was closed by the server... in SSRS report

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Posted on by @rp@n 30

HI All,

kindly let me know in UAT server we are getting error in SSRS reports 

the underlying connection was closed a connection that was expected to be kept alive was closed by the server...

what is the reason? How to resolve this issue

Please give me the suggestion.

Thanks!

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  • @rp@n Profile Picture
    @rp@n 30 on at

    Sure Nikoloas

  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,166 Moderator on at

    I still suggest you read the discussions and articles that you found using the web search. There are multiple possible explanations so you must investigate multiple things. I'm sure you can figure it out!

  • @rp@n Profile Picture
    @rp@n 30 on at

    Thanks Nikoloas

    I told him to give me RDP access  for SERVER...

    Kindly let me know which exact areas I need to analyse  to get resolve...

    Event logs

    BI services

    Please give me more she'd on this

    Thanks!

  • Sukrut Parab Profile Picture
    Sukrut Parab 71,710 Moderator on at

    Indeed you need sever access to troubleshoot such a issues.

  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,166 Moderator on at

    You need RDP access to the AOS server as well as the SSRS server. Or you need help from someone who has access. You can't troubleshoot server issues if you only have access to the application.

  • @rp@n Profile Picture
    @rp@n 30 on at

    Thanks Sukrut,

    Actully through Citrix I login in to Dynamics AX UAT server. It's not RDP access. So, I can't login in UAT machine directly.

    Shall I ask to give me RDP access for UAT server?

    Please give me more she'd on this

    Thanks!

  • Sukrut Parab Profile Picture
    Sukrut Parab 71,710 Moderator on at

    What options you tried so far ? Did you check the  event logs ? When any report  successfully ran  in that environment ? what changes have been made in that environment ? You have check all these things first. Also whaeve option you get after searching on the web , did you try those ?

  • @rp@n Profile Picture
    @rp@n 30 on at

    I understand Nikoloas,

    Its happening with all reports.  I tested later.

    I already google it and found diff diff answers...

    I posted because, expect to got the exact solution to resolve this issue..

    It's in UAT server. Client wants me to give solution asap.

    I got 2 kinds of error while running SSRS reports...

    1. the underlying connection was closed a connection that was expected to be kept alive was closed by the server

    2. remote server could not connect

    Kindly help me on this.

    Thanks!

  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,166 Moderator on at

    I suggest you start by typing following search string in Google - there are plenty of discussions around the topic, and also proposed solutions:

    dynamics ax ssrs underlying connection was closed


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