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Alerts not working

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Posted on by DELDYN

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Hi,

I created an alert when a customer record gets created but i'm not getting the alert in the action pane and not receiving an email as well.

I tried Test email in "Email Parameters" and I got the email successfully.

These batch jobs are running each 1 min (even though email distributor batch is not needed for the alert email, because in another environment it's working without it)

Here's the setup

not sure if this this "user federated credentails" has anything with it not working, but when i put it as false, and save then refresh it becomes back as true. But i don't have microsoft graph enabled in the configuration section anyways (but that's the only difference i saw between the other environments where alerts were working

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Dynamics 365 Finance

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Paolo Cecchelli 612 on at

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Hi,

can you check in the user preferences if these flags are activated for each user that has to receive the alert?

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DELDYN 536 on at

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Hi @Paolo Cecchelli

In the other environment these two are ticked as false and it's working fine. As these are related to workflow only.

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Paolo Cecchelli 612 on at

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Have you already checked in the EventCUD table in table browser if the alerts are actually being generated and they are just not sent?

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Adis 6,602 Super User 2026 Season 1 on at

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Hi @DELDYN

This is not only related to workflows, but also to alerts, so you have to have it checked, so that you receive the notification.

When an alert is triggered, you will find a new record in the EventCUD table. I would suggest to paste it in your url part and check if it is being triggered.

..dynamics.com/?mi=SysTableBrowser&TableName=Eventcud&cmp...

The records in the EventCUD will be processed by this batch job. The batch job sends the notifications to the action center and\or email.

Once the batch job picks up a record, it disappears from the EventCUD table and a new record is created in the EventInbox

...dynamics.com/?mi=SysTableBrowser&TableName=EventInbox&cmp...

So, now we have to find out where it is stuck.

Kind regards, Adis

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André Arnaud de Cal... 304,079 Super User 2026 Season 1 on at

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Hi Deldyn,

On your screenshot, the status of the Change based alerts job is in executing state. Can you check if this is going back to waiting state? Or is probably the batch stuck on this status?

If it should run every minute, what is the last start date/time of this job? If this is too long ago, try canceling the job and then put it back in waiting status.

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DELDYN 536 on at

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Hi @Paolo Cecchelli,

I checked EventCUD table, no new records are created

Hi @Adis,

I tried ticking the two workflow flags to yes, but same result (And as i said in another environment it's working while these are false)

Nothing in today's date in EventCUD or EventInbox

Hi @André Arnaud de Calavon,

Yes the batch job is back to waiting, it's not stuck at executing and it runs each 1 min.
And i tried to delete the batch job and run it again but same issue

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Adis 6,602 Super User 2026 Season 1 on at

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Hey,

I experienced the same with an alert regarding user log. Wasnt working on UAT, but in PROD and then suddenly on UAT as well, without any changes. My issue is that is not really reliable.

However, could you try to create an alert for something else and see if it is working, f.e. when changing the vendor status to on hold or so.

Kind regards, Adis

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André Arnaud de Cal... 304,079 Super User 2026 Season 1 on at

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Hi Deldyn,

Have you tried recreating the rule? The moment you create a rule, it should create a database trigger on the SQL database. Maybe this was not done correctly at the moment the rule was created.

What is the type of environment? Did you restore a database on this environment before?

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DELDYN 536 on at

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Hi @Adis

i tried to create it for vendor "on hold" status but same thing

Hi @André Arnaud de Calavon,

Yes i tried to recreate the rule, same thing.
The url of the environment is .sandbox it's UAT
This one gets refreshed from PRDO each day

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Paolo Cecchelli 612 on at

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Hi,

in my view the main problem is that if you don't see the record created in the EventCUD table... that ios very strange. Because if they are not created in there of cxourse they are not even sent by alert/Email. It is really a strange technical behavior that I don't think can be related to settings.

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