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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Gift voucher redeem pr...
Microsoft Dynamics RMS (Archived)

Gift voucher redeem problem

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Posted on by Community Member Microsoft Employee

Hi All,

 
Customer has purchased the Gift vouchers of 50 and each voucher value is 1000 $. Total value is 50000$ ( 50 * 1000) .  At the time selling the Gift vouchers cashier has given the 25 % discount on total value. Now Customer has come back to redeem the one gift voucher worth 1000$. In POS at the time of redeem  cashier enters the Gift voucher number system throws the message like  Gift voucher does not have the sufficient balance of 1000. ( it is showing 750 /- only) .

Could any pioneer can tell the what is the problem ?
 
Thanks and Regards

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Gift voucher redeem problem

    For example :

    I have the Gift Voucher Code  - GV1000,

                                       GV value  - 1000 $  .

                                      GV Number -  1234

    The above GV number ( 1234 )sold with incorrect discount way .   My Question is Without reversing the above already sold transaction how can cashier sell again with the same gift voucher number 1234.

    Could you please Clarify me the doubt ?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Gift voucher redeem problem

    Hi Jeff,

    I can able to view links .

    I have one doubt in the link of how to fix the discount  . Link says that cashier needs to  Sell the Gift Certificate a second time to correct the value again. ( to be frank i did not get what is this meaning )

    But what i am thinking in the following way

    a)  firstly we can void ( reverse / return ) the Gift voucher discount transaction which is already sold incorrect way.

    b)  Re do the transaction with correct  discount way as suggested by MS.

    Can you explain what is the point to sell second time as suggested by MS ?

    what is your comments about my thought ?

    Thanks and Regards

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Gift voucher redeem problem

    Thanks Jeff for your immediate response.

    I will try later and  post you .

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    Re: Gift voucher redeem problem
    Damadar, It appears that both Customer and Partner Source are down right now. Try it later.
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Gift voucher redeem problem

    Hi Jeff,

    Thank you for your response.

    when i click the above link it is showing message

    Service Unavailable

    --------------------------------------------------------------------------------

    HTTP Error 503. The service is unavailable

    Coule you please let me know the problem.

    PS : I am working for a partner and i have the partner source login also.

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    Re: Gift voucher redeem problem

    Damodar,

    How to fix; http://tinyurl.com/7dsb7np

    How to properly discount a Gift Cert; http://tinyurl.com/779usu3

    Must have access to CustomerSource!!

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