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Font rendering issues

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Cordia New Font rendering issues occur in one environment while functioning correctly in another, despite both environments belonging to the same tenant

***Referring to the font used in reports within Microsoft Dynamics 365 Business Central.

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Dynamics 365 Business Central

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Rishabh Kanaskar 6,219 Super User 2026 Season 1 on at

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Hi,

Font rendering issues usually happen because the font isn’t available on the server where the report runs. Even if both environments are in the same tenant, they might use different service tiers or regions.
If you’re using RDLC or Word layouts, the font must be embedded in the report. If it’s not embedded, the system substitutes it with a default font, which causes differences.
Fix:

> For SaaS: Use standard fonts (Arial, Calibri) or embed the font in the layout.
> For On-Prem: Install the font on all service tiers.

Thanks

Rishabh

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YS-07100741-0 60 on at

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I’m still trying to understand why the Cordia New font—although officially listed as available for use in RDL report layouts—has begun to exhibit rendering issues. It was working fine previously, so the fact that this problem only surfaced this week is quite unexpected.

https://learn.microsoft.com/en-us/dynamics365/business-central/ui-fonts?wt.mc_id=DX-MVP-5004336

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Nimsara Jayathilaka. 4,950 Super User 2026 Season 1 on at

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Hi

SAME THREAD : https://community.dynamics.com/forums/thread/details/?threadid=3417e526-52a3-f011-bbd2-7ced8d1ab86c

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YS-07100741-0 60 on at

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Could you please advise me on how to embed the font in the layout?

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YUN ZHU 99,086 Super User 2026 Season 1 on at

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Is it possible that you don't have Cordia New Font installed locally?

Install the font or try another computer to see if this solves the problem.

Thanks.

ZHU

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YS-07100741-0 60 on at

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Cordia New font is installed correctly, but the issue persists across multiple devices. It’s unusual, as everything was working fine until earlier this week.

Has anyone else experienced this or found a workaround?

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