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Customer experience | Sales, Customer Insights,...
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CRM 2015 UR 0.3 on-premises SSRS - Images not displayed

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Posted on by 76

Hello,

We are on CRM 2015 on-premises with UR 0.3.
The SSRS reports accessed from within CRM don't display Images.
The same report when tested using the "SSRS reports URL" and "Visual Studio reports preview feature" work fine,
but not when running withing CRM

The report is displayed with the help of the below URL
/crmreports/viewer/viewer.aspx?action=run&context=records&helpID=CourrierLibre&id={be61d19c-cb8a-ea11-80f6-001dd8b82e87}&records={CAD27368-A093-EA11-80F6-001DD8B82E87}&recordstype=4207

The reports displays all textual content but not the images.
Similar reports deployed  on a different organization within the same instance works fine.

Tried clearing the browser cache and restarting the reporting services
Tried accessing CRM organization on the local machine and from remote
Tried using different browsers

None of the above mentioned actions solves the problem.


Found the below warning in the event log when reports are being generated within CRM


Exception information:
Exception type: CrmReportingException
Exception message: Unable to add entry to ReportExecutionIdCache for ExecutionId: zrpktuyjgfwpaf55rsg1xw45
at Microsoft.Crm.Caching.ReportExecutionIdCacheLoader.LoadCacheData(String executionId, ExecutionContext context)
at Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Web.Reporting.ReportViewerValidationHandler.ValidateReportSessionId(HttpContext context)



Request information:
Request URL: serverurl:443/Reserved.ReportViewerWebControl.axd
Request path: /Reserved.ReportViewerWebControl.axd
User host address: ip
User: domain account
Is authenticated: True
Authentication Type: Negotiate
Thread account name: domain account

Thread information:
Thread ID: 66
Thread account name: domain account
Is impersonating: False
Stack trace: at Microsoft.Crm.Caching.ReportExecutionIdCacheLoader.LoadCacheData(String executionId, ExecutionContext context)
at Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Web.Reporting.ReportViewerValidationHandler.ValidateReportSessionId(HttpContext context)

What is stopping the images from loading?

Thanks & Regards,
Clement

I have the same question (0)
  • Suggested answer
    saurabhtiwarii Profile Picture
    Microsoft Employee on at

    Hello Clement,

    Was this working for you anytime as expected before since it appears that it never worked.

    Please check these options to see if you can bring the images on the reports from CRM.

    social.microsoft.com/.../crm-2013-online-ssrs-report-displaying-images


    www.powerobjects.com/.../

    If you have already tried these options, collect HTTP traces using F12 on browser or Fiddler to see what is the response on the Image HTTP get request.

    Please mark my comments as answered if this helps. 

    Thanks,
    Saurabh

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